Perla Ramos
El Paso
Summary
A seasoned Fast Food Manager from Wienerschnitzel, I excel in operations management and fostering customer satisfaction. My leadership significantly enhanced service efficiency and cleanliness, leading to higher loyalty rates. Skilled in food safety compliance and adept at resolving complaints, I ensure top-quality service and team performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fast Food Manager
Wienerschnitzel
02.2021 - 02.2025
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Education
High School Diploma -
Austin High School
El Paso, TX06-2023
Skills
- Food preparation
- Operations management
- Health and safety regulations
- Food safety compliance
- Complaint resolution
- Sanitation standards
- Customer engagement
- Store maintenance
- Waste reduction
- Point of sale systems
- Team management
- Passion for customer satisfaction
Certification
Shift Manager Training Program
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Fast Food Manager
Wienerschnitzel
02.2021 - 02.2025
High School Diploma -
Austin High School
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