Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Perla Renteria

Fort Worth,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

12
12
years of professional experience

Work History

Food Delivery Driver

Uber Eats
07.2022 - Current
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Navigated efficiently through various routes for timely food deliveries.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Enhanced customer satisfaction by delivering orders promptly and accurately.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.

Caregiver

Mora's Homecare
02.2021 - 06.2022
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Telephone Interviewer

DSS Research
09.2017 - 07.2018
  • Gathered data and insights from participants during telephone interviews.
  • Exceeded daily call quotas while maintaining high-quality interactions, ensuring timely project progress.
  • Maintained a comprehensive understanding of company policies, procedures, and guidelines related to telephone interviewing processes.
  • Assisted in the development of interviewer training materials, leading to improved interviewing techniques amongst colleagues.
  • Documented records of call information.
  • Expeditiously resolved technical issues during calls, minimizing downtime and maximizing efficiency.
  • Provided quality customer service to earn satisfaction ratings of [Number]%.
  • Conducted interviews with participants to assess eligibility.
  • Followed call center protocols when notifying participants of call purpose and use of information.

Packer Associate

Amazon Fulfillment
07.2016 - 09.2017
  • Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
  • Completed high-volume packing assignments quickly while maintaining strict quality standards.
  • Supported quality control efforts by inspecting products for defects before packaging.
  • Reduced product damage rates by carefully handling items during the packing process.
  • Kept accurate records of packed items, updating tracking systems as needed for easy reference later on in the process.
  • Maintained clean and safe work environment, adhering to company safety regulations and policies.
  • Collaborated with team members to ensure timely completion of daily packing tasks.
  • Demonstrated flexibility in adapting to shifting priorities or sudden changes in workload due to unforeseen circumstances.
  • Contributed to warehouse organization by keeping packing area tidy and free from clutter.
  • Selected appropriate packaging materials based on product specifications, ensuring optimal protection during transit.

Caterer

Riscky's BBQ
06.2013 - 07.2016
  • Provided friendly, courteous service to create memorable moments for guests.
  • Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.

Education

High School Diploma -

Northside High School
Fort Worth, TX
06-2015

Skills

  • Respectful and compassionate
  • Time management
  • Problem-solving
  • Dependable and responsible
  • Multitasking and organization
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Call center operations
  • Microsoft outlook
  • Documentation
  • Order fulfillment
  • Research

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Food Delivery Driver

Uber Eats
07.2022 - Current

Caregiver

Mora's Homecare
02.2021 - 06.2022

Telephone Interviewer

DSS Research
09.2017 - 07.2018

Packer Associate

Amazon Fulfillment
07.2016 - 09.2017

Caterer

Riscky's BBQ
06.2013 - 07.2016

High School Diploma -

Northside High School

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Perla Renteria