Perla Rodriguez
Las cruces,New Mexico
Summary
Dynamic and dedicated professional with extensive experience in customer service at Las Trancas Restaurant. Proven ability to enhance guest satisfaction through strong multitasking and attention to detail. Skilled in cash handling and fostering teamwork, consistently delivering exceptional service during peak hours. Adaptable and committed to maintaining a clean and welcoming environment.
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
11
11
years of professional experience
Work History
Waitress
Las Trancas Restaurant
Las Cruces, NM
01.2021 - 07.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate
Waitress
Burritos Victoria
Las Cruces, NM
07.2015 - 08.2016
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked guests' identification before serving alcoholic beverages.
Cashier
Robertos Mexican Food
Las Cruces, NM
07.2013 - 08.2015
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Cash handling
- Safe food handling
- Menu memorization
- Supply restocking
- Table bussing
Languages
Bilingual
Native or Bilingual
Timeline
Waitress
Las Trancas Restaurant
01.2021 - 07.2024
Waitress
Burritos Victoria
07.2015 - 08.2016
Cashier
Robertos Mexican Food
07.2013 - 08.2015