Summary
Work History
Education
Skills
Timeline
Hi, I’m

Perla Sanchez

Stockton,CA

Summary

Results-oriented professional with expertise in managing schedules and customer service. Skilled in CRM systems, diagnostic equipment, and task prioritization under pressure. Proven ability to collaborate effectively with teams to meet customer expectations.

Work History

Sunrun Installation
Sacramento, CA

Operations and Maintenance Dispatcher
10.2024 - 02.2025

Job overview

  • Monitored dispatch (CRM) software to input customer data, schedule open cases, and track vehicle locations, ensuring accurate updates.
  • Adjusted routes daily based on priority level, keeping shifts organized for operational efficiency.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated leadership skills during team meetings, addressing discrepancies in the schedule, while contributing to an overall increase in productivity.
  • Acquired solar product knowledge and advancements through training workshops, educating customers on the future of solar to align with brand goals.

Midtown Optometry
Stockton, CA

Optometry Assistant
04.2024 - 06.2024

Job overview

  • Operated high-volume calls, SMS messages, and emails to schedule appointments, resolve inquiries, and establish patients in an engaging and compassionate approach.
  • Collaborated with medical administrative personnel to verify insurance, address billing questions, and collect payments.
  • Conducted patient intake interviews, recording and documenting relevant information, to adjust and administer proper treatment.
  • Developed a text messaging protocol for patient fee awareness, ensuring compliance.
  • Performed diagnostic procedures with devices such as automated refractors and tonometers to maintain accurate evaluations of ocular health.

Applied Behavior Consultants (ABC)
Stockton, CA

Behavior Technician
02.2024 - 04.2024

Job overview

  • Collected, analyzed, and documented behavioral data to assess patient progress, and ensure adherence to treatment plan goals.
  • Facilitated social interactions between peers by providing verbal prompts, or physical guidance, when necessary.

Education

DePaul University
Chicago, IL

Bachelor of Arts from Public Relations and Advertising
06-2018

Skills

  • Customer service
  • Schedule management
  • Team coordination
  • Computer literacy
  • Foreign language
  • Conflict resolution
  • Task prioritization
  • Quick thinking

Timeline

Operations and Maintenance Dispatcher

Sunrun Installation
10.2024 - 02.2025

Optometry Assistant

Midtown Optometry
04.2024 - 06.2024

Behavior Technician

Applied Behavior Consultants (ABC)
02.2024 - 04.2024

DePaul University

Bachelor of Arts from Public Relations and Advertising

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Perla Sanchez