Shannon Moseley
Bentley Skate Center
Mount Olive
10
years of professional experience
Work History
Maintenance/fire Dispatcher
5 Years 4 Months- Monitored emergency communications to identify and prioritize incidents efficiently.
- Coordinated response efforts between fire departments and emergency services.
- Maintained accurate logs of calls, responses, and incident reports for compliance.
- Trained new dispatchers on operational protocols and communication systems.
- Analyzed incident data to identify trends and inform resource allocation strategies.
- Implemented improvements in call-handling procedures to enhance response times.
- Developed training materials to support ongoing education for dispatch personnel.
- Reduced errors in communication through strict adherence to established protocols and guidelines for radio transmissions.
- Safeguarded sensitive information related to emergency incidents through strict adherence to confidentiality policies and procedures set forth by the department.
- Promoted public awareness of emergency services by participating in community outreach events, representing the department with professionalism and integrity.
- Facilitated ongoing professional development through participation in dispatcher training programs, staying up-to-date on industry best practices.
- Enhanced emergency response times by efficiently dispatching fire and medical units to incidents.
- Supported fellow dispatchers as a mentor by providing guidance and assistance when needed, fostering a positive team environment.
- Conducted regular equipment checks and maintained inventory of supplies, ensuring dispatch center was properly stocked and functioning efficiently.
- Monitored multiple computer systems simultaneously for real-time situational awareness during emergency events, allowing for informed decision-making under pressure.
- Conducted quality assurance checks on recorded calls to ensure compliance with department standards, improving overall performance metrics.
- Contributed to the development of department policies and procedures, enhancing overall effectiveness in handling emergencies.
- Managed high-stress work environment by maintaining composure and professionalism during emergency situations, ensuring efficient operations.
- Maintained accurate records of dispatched units for streamlined incident management and analysis.
- Provided critical information to first responders with timely updates on evolving situations for informed decisionmaking.
- Maintained open lines of communication with field personnel throughout all phases of an incident, ensuring ongoing support and coordination.
- Assisted in the implementation of new technologies for improved communication between dispatchers and first responders, leading to more efficient incident management.
- Improved communication between first responders and dispatch center through regular training sessions.
- Collaborated with other emergency service agencies to coordinate multi-agency responses, ensuring seamless operations during emergencies.
- Played an instrumental role in resolving complex incidents by acting as a liaison between first responders and various support services available within the community.
- Ensured prompt dispatch of appropriate resources by effectively prioritizing incoming emergency calls based on severity and location.
- Participated in disaster planning exercises to test department readiness and improve overall preparedness for large-scale emergencies.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Reduced risks and emergency response issues by observing public safety field units.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
Assistant Manager
7 Months- Assisted in daily operations, ensuring efficient workflow and customer satisfaction.
- Coordinated staff schedules to optimize coverage during peak hours.
- Implemented training programs for new employees, enhancing team performance and service quality.
- Monitored inventory levels, facilitating timely reordering of supplies and equipment.
- Developed promotional strategies to increase customer engagement and retention.
- Led team meetings to communicate objectives and align on operational goals.
- Streamlined onboarding processes, reducing training time while maintaining quality standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Maid
4 Years 7 Months- Performed detailed cleaning tasks in residential properties, ensuring high standards of cleanliness and customer satisfaction.
- Utilized various cleaning tools and products effectively to maintain safety and efficiency during cleaning processes.
- Organized and prioritized cleaning schedules to meet client expectations and enhance overall service delivery.
- Collaborated with team members to execute thorough cleaning procedures, promoting a cohesive work environment.
- Adapted quickly to different client preferences, demonstrating flexibility in service delivery and attention to detail.
- Assisted in training new team members on best practices for cleaning techniques and equipment usage.
- Maintained inventory of cleaning supplies, ensuring availability of necessary materials for efficient operations.
- Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
- Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
- Implemented feedback from clients to improve service quality and address specific cleaning needs promptly.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
- Engaged positively with residents while cleaning apartments and common areas.
- Collaborated with team members to complete large-scale projects in a timely manner, maximizing efficiency.
- Managed laundry duties effectively, ensuring clothing items were treated according to care instructions for optimal results.
- Reduced client complaints through consistent attention to detail and maintaining high quality cleaning standards.
- Supported a welcoming atmosphere within clients'' homes by respecting their privacy while performing necessary duties thoroughly yet discreetly.
- Contributed to the creation of a positive work environment by maintaining open communication channels with colleagues and supervisors.
- Streamlined processes for more efficient task completion through strategic planning and organization techniques.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Assisted homeowner with laundry folding, ironing and pressing.
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
- Adapted quickly to new cleaning techniques and equipment when introduced, improving overall productivity levels.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Demonstrated excellent customer service skills, addressing client concerns promptly and professionally.
- Enhanced customer satisfaction by providing personalized services based on individual client preferences.
- Provided pet care services for clients when required, demonstrating compassion towards animals while adhering to specific owner instructions.
- Increased client retention rates by building strong relationships based on trust, reliability, and effective communication.
- Trained new staff members on company policies, procedures, and best practices to ensure consistent service delivery.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Worked closely with clients during move-in/move-out processes, ensuring a seamless transition while maintaining cleanliness standards.
- Conducted minor maintenance tasks such as changing light bulbs or fixing loose fixtures when needed, improving overall property appearance.
- Performed regular inventory checks, ensuring adequate supplies were available for all tasks without overstocking or waste.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Washed and put away kitchen dishes, utensils and glassware.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Polished fixtures to achieve professional shine and appearance.
- Returned emptied garbage receptacles to proper locations.
- Rotated linens in storerooms and replenished when supplies ran low.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Hang, cleaned and rehung draperies to maintain freshness.
- Sorted, laundered and put away various laundry items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Handled requests for extra linens, toiletries and other supplies.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Education
High School Diploma
Skills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Customer relations
Team motivation
Staff training and development
Task delegation
Goal setting
Workload management
Conflict resolution
Retail operations
Team building
Employee scheduling
Sales strategies
Policy enforcement
Orientation and training
Project management abilities
Performance reviewing
Employee performance evaluation
Google drive
Consulting
Succession planning
Product branding
Contract management
Multitasking and organization
Team collaboration
Strategic thinking
Adaptability and flexibility
Verbal and written communication
Scheduling and planning
Workplace safety compliance
Employee supervision
Coaching and mentoring
Inventory management
Performance evaluation
Compliance
Marketing
Sales forecasting
Sales monitoring
Microsoft office expertise
Team motivation techniques
Policy administration
Adobe creative suite (photoshop
illustrator
dreamweaver)
Reporting and documenting
Orientating and training
Customer service and satisfaction
Teamwork and collaboration
Computer skills
Problem resolution
Multitasking Abilities
Organizational skills
Multitasking
Active listening
Work Planning and Prioritization
Customer relationship management
Professional and courteous
Scheduling and coordinating
Timeline
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