Keegan Holland
North Little Rock,AR
Summary
Resourceful Fire Dispatcher known for high productivity and efficient task completion. Skilled in emergency communication protocols, incident management systems, and geographic information systems. Excel in critical thinking, decision-making under pressure, and clear communication to manage complex emergencies effectively.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Fire Dispatcher
City of Little Rock
Little Rock, US
08.2024 - 08.2025
- Fire dispatcher certified and 911 telecommunicator.
- Operated radio communication systems to coordinate emergency response teams.
- Monitored multiple emergency lines to receive and prioritize calls for assistance.
- Documented incident details accurately for record-keeping and reporting purposes.
- Collaborated with police and medical services to ensure timely responses to emergencies.
- Maintained situational awareness of ongoing incidents using mapping software tools.
- Provided clear instructions to callers during high-stress situations for effective support.
- Tracked daily activities of fire department personnel utilizing an automated system.
- Assessed incoming requests for service and determined most appropriate response.
- Ensured accuracy of data entry into computer systems used for tracking incidents.
- Reviewed and updated emergency protocols to enhance operational efficiency regularly.
- Conducted pre-fire planning research and compiled maps of hazardous areas.
Emergency Telecommunicator
City of Little Rock
Little Rock, US
08.2024 - 08.2025
Back of House Team Member
Chick-fil-A
Tomball, US
02.2024 - 04.2024
Active Duty Military
U.S. Department of the Navy
Great Lakes Naval Training Center, US
08.2023 - 11.2023
- I served Active Duty for 3 months and was generally discharged and placed on medical leave for 60 months with the ability to rejoin military service in a different branch after 6 months of my medical discharge.
Crew Member
Pizza Hut
Brinkley, US
07.2023 - 08.2023
- As a crew member, I specialized in food industry and safety, customer care and satisfaction, and food services (cooking, baking/delivery/service). I resigned in order to fulfill my military orders.
Team Member
McDonald's
Brinkley, US
05.2022 - 07.2023
- As a team member, my primary tasks were to ensure that all food was prepared well and safely, clean the areas assigned by the current shift manager, and conduct safe, quick, and accurate orders and financial transactions. I Resigned in order to go someplace else and advance my experience in leadership and management.
Education
Bachelor of Science -
University of Maryland Global Campus
Hyattsville, MD 05.2025 - 09.2025
High school diploma -
Brinkley High School
Brinkley, ARSkills
- Catering
- Cashiering
- Cleaning Experience
- Journalism
- Supervising experience
- POS
- Food Preparation
- Safety plans
- Leadership
- Restaurant experience
- Management
- Food Service
- Training delivery
- Materials handling
- Cash Handling
- Cooking
- Conflict management
- Basic math
- Microsoft Excel
- Cash register
- Communication skills
- Interviewing
- Kitchen Experience
- First aid
- GPS
- AI
- Computer skills
- Moving
- Customer service
- Typing
- Project management
- Driving
- Shift Management
- Baking
- Organizational skills
- Food Safety
- Research
- Emergency response coordination
- Effective communication
- Data entry accuracy
- Incident documentation
- Situational awareness
- Team collaboration
- Mapping software utilization
- Problem assessment
- Incident command system
- Fire dispatching protocols
- Fire alarm monitoring
- Call prioritization
- Computer-aided dispatch
- Critical Decision-making
- Radio communications
- Interagency collaboration
- Emergency medical dispatch
- Public safety awareness
- Accuracy and precision
- Patience and calmness
- Confidentiality
- Quick learner
- Stress tolerance
- Stress management
- Professional demeanor
- First aid knowledge
- Call management
- Emergency protocols
- Information gathering
- Alarm systems monitoring
- Analytical skills
- Document calls
- Team leadership
- Adaptability and flexibility
- Unit dispatch
- Data entry
- Radio frequencies monitoring
- Public Safety Procedures
- Telephone etiquette
- Conflict resolution
- Map reading abilities
- Radio communication
- Disaster recovery
- Continuous improvement
- Law enforcement collaboration
- Critical incident response
- Computer-based dispatch systems
- Basic life support
- Written communication
- Critical thinking
- Public Safety Software
- Rapid needs assessment
- Crisis intervention
- Providing clear directions
- Flexible schedule
- Data analysis
- CPR and first aid
- Time management
- Relationship building
- Crisis communication
- Goal setting
- Verbal and written communication
Languages
English, Expert
Certification
- Food Handler Certification, October 2022 to October 2024
- Top Secret Clearance
- Secret Clearance
- CPR Certification, October 2022 to October 2024
- Driver's License, August 2023 to February 2024
- State Issued Driver's License
- First Aid Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Military Service
United States Navy, United States, Veteran, 08/01/23, 11/30/23, While at the US Navy Recruit Training Command, I was given the orders to fulfill my training and stick to military bearing at all times. This meant following all laws and regulations, and abiding by the orders given to me by those appointed over me. As far as responsibilities, I was tasked with Security Watch (with a firearm), recruit administration (Yeoman [medical, dental, & general]), supply management, teamwork & safety, and most importantly, defense, security and safety.
Timeline
Bachelor of Science -
University of Maryland Global Campus
05.2025 - 09.2025
Fire Dispatcher
City of Little Rock
08.2024 - 08.2025
Emergency Telecommunicator
City of Little Rock
08.2024 - 08.2025
Back of House Team Member
Chick-fil-A
02.2024 - 04.2024
Active Duty Military
U.S. Department of the Navy
08.2023 - 11.2023
Crew Member
Pizza Hut
07.2023 - 08.2023
Team Member
McDonald's
05.2022 - 07.2023
High school diploma -
Brinkley High School