Perla Silvas
Kennewick,WA
Summary
Dynamic professional with extensive experience in small business operations and customer relations. As an Owner at Hot Deals Liquidation LLC, I enhanced client satisfaction through exceptional service and efficient processes. Bilingual in English and Spanish, I excel in relationship building and loan origination, driving repeat business and referrals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Owner
Hot Deals Liquidation LLC
06.2022 - 04.2025
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Mortgage Loan Officer
U.S. Bank
04.2019 - 03.2025
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
Personal Banker
U.S. Bank
06.2014 - 04.2019
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Education
High School Diploma -
Paradise Valley High School
Phoenix, AZ05-1998
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Bilingual English/Spanish
- Goal oriented
- Loan origination
Timeline
Owner
Hot Deals Liquidation LLC
06.2022 - 04.2025
Mortgage Loan Officer
U.S. Bank
04.2019 - 03.2025
Personal Banker
U.S. Bank
06.2014 - 04.2019
High School Diploma -
Paradise Valley High School
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