Perla Solano
El Cajon,CA
Summary
Excelled in enhancing customer experiences through personalized service and efficient problem-solving, boosting sales through expert product recommendations. Skilled in data entry and fluent bilingualism, adept at fostering teamwork and collaboration. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
4
4
years of professional experience
Work History
Budtender
Backpack Boyz
01.2024 - 11.2024
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Checked guests' photo identification for validity and age requirements.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Managed efficient cash register operations.
Appointment Coordinator
All Seasons Windows & Patios
02.2022 - 12.2023
- Answered phone calls and answered questions from potential customers.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Set up appointments with interested customers according to schedule availability.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Assisted in developing customized proposals for prospective clients, showcasing the unique value proposition of our products or services.
- Reduced lead response times through prompt follow-up activities, increasing the likelihood of converting prospects into clients.
Apprentice Optician/Sales Associate
Eyeglass World
03.2021 - 12.2021
- Took measurements such as pupillary distance, ocular center and segment heights.
- Supported store operations by processing orders accurately, managing shipment receipts, and conducting regular inventory audits.
- Troubleshot issues with prescription accuracy or fit, working with customers to find satisfactory solutions promptly.
- Increased sales by presenting customers with a variety of frame styles and lens options tailored to their needs.
- Assisted optometrists with patient eye exams, ensuring accurate measurements for prescription lenses.
- Maintained full compliance with HIPAA standards by keeping patient information confidential and properly managed.
- Read and filled prescriptions for eyeglasses and contact lenses.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Developed expertise in various lens technologies, offering knowledgeable advice on anti-reflective coatings, progressive lenses, and more.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Provided attentive follow-up care, addressing any concerns or adjustments needed for optimal eyewear comfort and effectiveness.
- Assisted patients in selecting appropriate contact lens solutions, providing education on safe usage and proper storage techniques.
Education
High School Diploma -
Innovation High School
Lakeside, CA05-2020
Skills
- Customer service
- Critical thinking
- Data entry
- Fluent bilingualism
- Telephone etiquette
- Phone etiquette
- Lead generation
- Cash handling
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Budtender
Backpack Boyz
01.2024 - 11.2024
Appointment Coordinator
All Seasons Windows & Patios
02.2022 - 12.2023
Apprentice Optician/Sales Associate
Eyeglass World
03.2021 - 12.2021
High School Diploma -
Innovation High School
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