Perla Trevino
Peter Piper Pizza
Pharr,TX
2
Languages
1
Certification
5
years of professional experience
Dynamic team leader at Peter Piper Pizza with a proven track record in empowering teams and enhancing customer satisfaction. Experienced with cash handling, customer service, and banking operations as Teller. Utilizing strong communication and problem-solving skills to address customer needs efficiently. Committed to fostering collaboration and motivating team members to achieve operational excellence.
Work History
Team Leader
4 Years 8 Months- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Bank Teller
7 Months- Managed cash drawer operations, maintaining accountability for funds and reconciling discrepancies promptly.
- Assisted clients in navigating bank services, enhancing overall customer satisfaction and retention.
- Developed expertise in banking software systems, optimizing transaction processing and reporting accuracy.
- Analyzed customer feedback to identify areas for service enhancement, driving initiatives to improve client experience.
Education
High School Diploma
Associate of Applied Science - Business Management
Skills
Money handling
Team supervision
Relationship building
Teamwork and collaboration
Problem-solving
Team motivation
Attention to detail
Professionalism and courtesy
Analytical thinking
Certification
- TABC License
- Food Handlers License
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bank Teller
IBC Bank
11.2025 - 06.2026Read More
Team Leader
Peter Piper Pizza
12.2021 - CurrentRead More
PSJA North High School
High School Diploma
Read More
South Texas College
Associate of Applied Science from Business Management
Read More