Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Perla Villegas

Midland,TX

Summary

Dedicated manager with a proven track record in customer service, communication, and conflict resolution. Experienced in training staff and managing daily operations to enhance customer satisfaction and drive sales.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager

Versona
Midland, Texas
04.2024 - Current
  • Managed daily operations, ensuring efficient store functionality and customer satisfaction.
  • Trained new staff on company policies and customer service standards.
  • Oversaw inventory management and restocking to ensure optimal product availability and minimize stockouts.
  • Coordinated visual merchandising efforts to enhance store presentation and appeal.
  • Implemented promotional displays that increased customer engagement and sales.
  • Resolved customer inquiries and complaints to maintain high satisfaction levels.
  • Provided leadership during times of organizational change or crisis situations.

Home Health CNA

Home Instead
Midland, Texas
03.2021 - 08.2024
  • Provided personal care assistance to clients in daily living activities.
  • Administered medications and monitored client health as directed by healthcare professionals.
  • Communicated effectively with clients, families, and healthcare teams to ensure quality care.
  • Ensured a safe and clean environment for clients through regular housekeeping tasks.
  • Trained new staff on proper caregiving techniques and company policies for quality service.
  • Provided companionship to elderly and disabled individuals in their home environment.
  • Developed positive relationships with clients through active listening skills.
  • Kept updated documentation of client progress notes in an organized manner.

Sales Associate

La Valentina boutique
Midland, Texas
03.2022 - 04.2024
  • Assisted customers with product selection and provided personalized recommendations.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Collaborated with team members to enhance customer service experiences.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained store cleanliness and organized merchandise displays effectively.

Education

Associate of Applied Science - Psychology

Midland College
Midland, TX
05-2025

High School Diploma -

Legacy High School
Midland, TX
05-2019

Skills

  • Customer service
  • Effective communication
  • Conflict resolution
  • Documentation skills
  • Employee onboarding
  • Goal setting
  • Strategic planning
  • Relationship building
  • Sales techniques

Languages

English
Full Professional
Spanish
Full Professional

Certification

Behavioral tech certified 

Timeline

Manager

Versona
04.2024 - Current

Sales Associate

La Valentina boutique
03.2022 - 04.2024

Home Health CNA

Home Instead
03.2021 - 08.2024

Associate of Applied Science - Psychology

Midland College

High School Diploma -

Legacy High School
Perla Villegas