Perla Castillo
Napa,USA
Summary
Dedicated service professional with a passion for hospitality and creating exceptional guest experiences. Skilled in anticipating needs, maintaining poise under pressure, and fostering a welcoming atmosphere. Experienced in upscale dining and committed to representing the brand with grace and enthusiasm.
Overview
3
3
years of professional experience
Work History
Cocktail Waitress
Farmhouse Sonoma
05.2025 - Current
- Provided high-level table service in an upscale dining setting, ensuring exceptional guest experiences.
- Delivered expert knowledge of wine and cocktail offerings, upselling premium selections.
- Worked closely with the bar and kitchen teams to ensure timely and accurate service.
- Managed multiple tables efficiently while maintaining attention to detail and customer satisfaction.
- Demonstrated strong communication and multitasking skills in a fast-paced, upscale environment.
Tasting Room Assistant
Alpha Omega Winery
06.2024 - 04.2025
- Provided exceptional hospitality to guests through friendly interactions, attentive listening skills and timely responses to inquiries.
- Collaborated effectively with colleagues across departments in order to provide outstanding customer service experiences.
- Assisted in organizing and executing winery events, including private tastings, tours, and special gatherings, ensuring seamless operations and customer satisfaction.
- Managed multiple tasks efficiently in a fast-paced setting, ensuring high levels of guest attention and satisfaction.
Sales Associate
Napa Running Company
02.2022 - 05.2024
- Boosted customer satisfaction levels through exceptional service, addressing concerns effectively, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
High School -
Vintage High School
Napa, CAAssociate of Arts - Business Administration
Napa Valley College
Napa, CASkills
- Attention to detail and consistency
- Upscale Hospitality Etiquette
- Social Media Marketing
- Customer Engagement
- POS System Expertise
- Team Collaboration
- Efficient in High Volume Service Settings
- Native Spanish Speaker
Timeline
Cocktail Waitress
Farmhouse Sonoma
05.2025 - Current
Tasting Room Assistant
Alpha Omega Winery
06.2024 - 04.2025
Sales Associate
Napa Running Company
02.2022 - 05.2024
High School -
Vintage High School
Associate of Arts - Business Administration
Napa Valley College
Similar Profiles
Tayler GomesTayler Gomes
Store Manager at Hello Penngrove, Penngrove, CA/Hello Sonoma, Sonoma, CAStore Manager at Hello Penngrove, Penngrove, CA/Hello Sonoma, Sonoma, CA
Chelsae SmithChelsae Smith
Director DMM at WILLIAMS-SONOMA, INC. - Williams SonomaDirector DMM at WILLIAMS-SONOMA, INC. - Williams Sonoma
Mattia MezzinaMattia Mezzina
Head chef at Soho Farmhouse Pen YenHead chef at Soho Farmhouse Pen Yen
Melissa AtwoodMelissa Atwood
Director of Operations at Grant Engineering & Manufacturing Inc.Director of Operations at Grant Engineering & Manufacturing Inc.
JENNIFER MASSOUDJENNIFER MASSOUD
Behavioral Health Coach at HeadspaceBehavioral Health Coach at Headspace