Perlina Ses
Lowell
Summary
Resourceful and detail-oriented professional with over 7 years of experience in administrative, technical, and customer-facing roles. Proven ability to adapt quickly in fast-paced environments, solve problems efficiently, and support cross-functional teams. Strong communicator fluent in English and Khmer, with hands-on experience in engineering documentation, customer service, and fraud analysis.
Overview
9
9
years of professional experience
Work History
Methods Specialist / Specification Writer III
BAE Systems
Nashua
01.2018 - Current
- Develop, update, and maintain Master Process Plans, visual work instructions, and engineering documentation in compliance with technical standards.
- Acquire and verify subject matter content by interviewing engineers and technicians, observing production processes, and referencing technical documentation including drawings, models, manuals, and engineering notes.
- Collaborate with cross-functional teams while demonstrating the ability to work independently with minimal supervision.
- Write clear, concise technical content that aligns with customer-established language standards and formatting conventions.
- Define and incorporate required graphics, tables, and engineering drawings into documentation.
- Create visual materials using tools such as PowerPoint, Adobe Illustrator, Adobe Photoshop, and basic photography.
- Utilize PTC Arbortext and Windchill for authoring and managing content, with proficiency in Adobe Acrobat Pro and the full Microsoft Office Suite.
- Experienced in authoring within a content management system and formatting content for publication.
- Support engineering and factory teams by implementing ECO changes, performing PPV updates, and integrating new parts into manufacturing builds.
- Provide floor-level operator support and ensure production adherence to process documentation and compliance standards.
- Experience developing technical publications for Naval Maintenance, Repair, and Overhaul programs.
- Authoring procedure manuals, service guides, and user documentation for mechanical, electrical, and electronic systems.
- Familiar with XML/SGML authoring and content publishing, with experience supporting multiple projects and teams using content formatting tools and platforms like Citrix Storefront.
Fraud Analyst
Santander Bank
Lowell
01.2017 - 01.2018
- Investigated high-risk transactions across multiple channels to identify fraud.
- Handled complex fraud scenarios including identity theft and cross-channel schemes.
- Provided internal/external support with a focus on loss prevention and customer satisfaction.
- Communicated fraud trends and recommended process improvements.
Head Customer Service Representative
Bank of America
Lowell
01.2016 - 01.2017
- Delivered personalized banking services and maintained strong customer relationships.
- Promoted financial products and met sales goals through customer education.
- Handled account management, transaction processing, and service resolutions.
- Guided clients through self-service options to improve efficiency.
Education
Bachelor of Science - Operations Management
Southern New Hampshire University
Manchester05-2027
Associates - Science
Middlesex Community College
05-2025
Skills
- Bilingual: English & Khmer
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- AutoCAD
- Engineering Documentation
- Process Plans
- Customer Service & Relationship Building
- Technical Writing
- Compliance
- Regulatory compliance
- Visual communication
- Technical writing
- Project management
- Cross-functional collaboration
- Documentation management
- Emergency response
- Technical communication
- Continuous improvement
- Supply management
- Team collaboration
- Team performance improvement
- Coaching and mentoring
- Process optimization
- Analytical thinking
- Improvement plans
- Time management abilities
- Product development
- Problem-solving aptitude
- Decision-making
- Experience in leadership
- Effective communication
- Fraud Analysis
- Risk Mitigation
- Team Collaboration
- Independent Workflow
- Strong Organizational Skills
- Leadership Skills
Timeline
Methods Specialist / Specification Writer III
BAE Systems
01.2018 - Current
Fraud Analyst
Santander Bank
01.2017 - 01.2018
Head Customer Service Representative
Bank of America
01.2016 - 01.2017
Bachelor of Science - Operations Management
Southern New Hampshire University
Associates - Science
Middlesex Community College