Open To Work
Pernell Lancaster
IT Support Specialist
Houston,TX
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Detail-oriented IT Support Specialist with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
10
10
years of professional experience
1
1
Certificate
6
6
years of post-secondary education
Work History
IT Support Specialist
ShiMae Solution, LLC
Houston, TX
01.2022 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed, configured and maintained computer systems and network connections.
Associate Driver
Lyft, Inc.
Houston, TX
07.2016 - Current
- Delivered goods and services to customers on time and in excellent condition.
- Navigated routes to achieve on-time arrivals at destinations.
- Helped passengers load and unload luggage for a smooth travel experience.
- Inspected vehicles for cleanliness and verified gas and oil levels before departure.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Followed all relevant traffic laws and safety regulations.
End User Support Technician
Merge IT
Houston, TX
11.2025 - 04.2026
- Configured and tested new software and hardware.
- Offered assistance in implementing and developing training programs.
- Monitored system performance to identify potential issues.
- Generated reports to track performance and analyze trends.
- Installed, configured, and maintained computer systems and network connections.
- Patched software and installed new versions to eliminate security problems and protect data.
Skills
- Activc Directory Managment
- Microsoft outlook
- Service support
- Data recovery
- Customer service expert
- Hardware diagnostics
- Technical troubleshooting
- Hardware troubleshooting
- Customer service
- Technical issues analysis
- Decision-making
- Ticket management
Timeline
End User Support Technician - Merge IT
11.2025 - 04.2026
IT Support Specialist - ShiMae Solution, LLC
01.2022 - Current
Associate Driver - Lyft, Inc.
07.2016 - Current
University of Phoenix - Associate of Arts, Information Technology And Networking
07.2009 - 10.2011
Jack Yates Senior High - High School Diploma,
08.1995 - 05.1999
Certification
- HVAC Texas License
- TXDPS Drivers Licenses
Education
Associate of Arts - Information Technology And Networking
07.2009 - 10.2011
High School Diploma -
08.1995 - 05.1999
Work Preference
Desired Job Title
IT Support SpecialistEnd User Support TechnicianWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridLocation: Houston, TX, USNew York, NYAustin, TX
Open to relocation: Yes