Pernell Lancaster
Houston
Summary
Resourceful IT Technician offering six (6) years of experience providing expert-level support to users within various demographics. Polished in customizing desktop applications, installing computer applications, peripherals, and recording technical issues. Familiar with Windows, Linux, and Mac OS environments as well as other skill set below.
Overview
8
8
years of professional experience
Work History
Owner Hardware Engineer
ShiMae Solution, LLC
Houston, TX
06.2016 - Current
- Communicated with clients on a regular basis to keep abreast of project specifications and milestones and received progress updates
- Executed scripts to communicate with back-end servers and provide real-time updates.
Computer Test Operator
CSAT Solutions
Houston, TX
02.2020 - 09.2020
- Installed, repaired, and programmed programmable logic controllers and variable speed drives
- Used computer software and hand-held devices to estimate system production.
Cable Installation Technician
Comcast
Houston, TX
06.2017 - 12.2019
- Installed, upgraded, and provided troubleshooting services for physical cable TV, internet, telephone, and alarm system equipment
- Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
Education
Bachelor of Science - Information Assurance
Liberty University
10.2021
Associate of Arts - Information Technology
University of Phoenix
10.2011
Skills
- Skills or Experience
- Application installations
- Troubleshooting and diagnostics
- Issue diagnosis and resolution
- Software feature demonstrations
- Network security measures
- Help desk assistance
- Team-Oriented
- Application software testing
- System upgrades
- Quality assurance controls
- Computer maintenance
- Safety protocols
- Customers Quality and service
- Driving and package/items delivery
Timeline
Computer Test Operator
CSAT Solutions
02.2020 - 09.2020
Cable Installation Technician
Comcast
06.2017 - 12.2019
Owner Hardware Engineer
ShiMae Solution, LLC
06.2016 - Current
Bachelor of Science - Information Assurance
Liberty University
Associate of Arts - Information Technology
University of Phoenix
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