Pernia Nasir
North Highlands,USA
Summary
Powerful self-starter with the ability to work effectively both individually and as part of a team. Outstanding organizational skills with superb knowledge of customer service. Able to follow direct instructions and effectively manage time.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Walmart
12.2017 - Current
- Answer questions from the customer in person via phone about orders,billing questions deliveries and concern.
- Provide customer service , identify customer needs, assist with resolving issue on site.
- Review schedules and ensure that work is done in effectively and in a specific time frame .
- Complete work assignments and priorities by using policies, data,and resources ; collaborating with managers ,co-workers .
- Follow corporate policies and procedures and train new employees.
Customer Service Representative
General Imaging
04.2016 - 05.2017
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Coordinated with the staff and the client to ensure products were to their satisfaction.
Education
Master of Arts - Art Education
AIOU
ISLAMABAD,Pakistan04-2012
Bachelor of Arts - Religious Studies
PUNJAB UNIVERSITY
LAHORE,PAKISTAN04-2009
Associate of Arts - PAKISTAN:HUMANITIES&SCIENCE
GIRLS COLLEGE
FAISALABAD,PAKISTAN05-2007
Skills
- Customer Service
- Active Listening
- Answer Phones
- Complaint resolution
- Scheduling
- Problem Resolution
- Complaint Resolution
- Leadership
- Record Keeping
- Workplace Maintenance
- Able to follow safety rules
Languages :
English
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Walmart
12.2017 - Current
Customer Service Representative
General Imaging
04.2016 - 05.2017
Master of Arts - Art Education
AIOU
Bachelor of Arts - Religious Studies
PUNJAB UNIVERSITY
Associate of Arts - PAKISTAN:HUMANITIES&SCIENCE
GIRLS COLLEGE
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