Perris Cleaver
Douglasville,Georgia
Summary
Skilled professional competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at and facilities. Keen to offer several years of experience and take on challenging new role. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Confident leader dedicated to process and procedure. Exceeds expectations for staff performance, consistently enforces rules and seeks opportunities for team improvement. Offers high integrity, attention to detail and excellent decision-making abilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Experienced professional with solid background in corrections and leadership talents. Understands and professionally applies regulations to manage inmate populations and maintain safety. Skilled in training and motivating staff to meet requirements.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Professional
Allied Universal Services
Atlanta, GA
09.2019 - Current
- Recorded required data for incident reports and files quickly and accurately
- Assessed company security risks and developed actionable solutions to be presented to management
- Supervised property entrances and exits and monitored employee safety
- Demonstrated strong attention to detail and accuracy when providing information to Security Management
- Worked with local and federal law enforcement agents to apprehend suspicious individuals
- Investigated alarms and disturbances to maintain safety
- Responded to emergency situations quickly to minimize risk and injury
- Checked credentials and issued passes before allowing access to property
- Oversaw premises to identify security risks to promote employee and visitor safety
- Patrolled and secured industrial and commercial premises to prevent intrusion.
Correctional Officer Lieutenant
Clayton County Sheriff's Office
Jonesboro, Georgia
09.2023 - 11.2023
- Developed and implemented daily operational plans for assigned shifts
- Evaluated performance evaluations completed by subordinate officers for accuracy prior to submitting them for approval from senior managers
- Reviewed grievances filed by inmates seeking resolution of complaints pertaining to their living conditions or treatment received while incarcerated
- Assigned, evaluated and supervised subordinate officers in the maintenance of security operations
- Responded to emergency situations within the facility involving inmates or staff members
- Maintained accurate records relating to inmate behavior, security matters, investigations, disciplinary actions taken against inmates and other related information
- Ensured that all personnel actions were conducted in accordance with applicable laws and regulations governing correctional facilities
- Monitored inmate activities inside and outside of housing units to ensure compliance with institutional rules and regulations
- Disciplined staff members found guilty of violating departmental policies through issuing written warnings or imposing suspensions without pay
- Investigated incidents occurring within the facility including inmate assaults on staff or other inmates as well as infractions of institution policy
- Performed searches of individuals, cells, common areas, mailrooms for contraband and other items prohibited by policy.
Customer Support Specialist
Adapt health
Plymouth, Pennsylvania
01.2023 - 09.2023
- Investigated customer complaints regarding product quality or service rendered
- Maintained up-to-date knowledge of company products, services, policies, and procedures
- Assisted customers with product installation, troubleshooting, and usage questions
- Coordinated with third-party vendors when necessary for resolving escalated customer issues
- Assisted in developing training materials related to new products or services being released
- Responded to customer emails and phone calls promptly, courteously, and professionally
- Ensured customer satisfaction through effective communication skills and problem resolution techniques
- Performed regular follow-up calls to check on customer satisfaction levels
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome
- Recorded all customer interactions into the database system accurately and completely
- Responded quickly to customer inquiries, needs, and problems
- Consulted with customers regarding needs and addressed concerns
- Prioritized workloads to meet customer needs and maintain established deadlines in a fast-paced environment.
Member Care Specialist
Florida Blue
Jacksonville, Florida
02.2021 - 12.2022
- Conducted follow-up calls with new members to ensure satisfaction with their experience
- Processed payments for membership fees, products, and services
- Provided assistance and information to members regarding membership benefits and services
- Performed regular maintenance checks on equipment used by members
- Maintained accurate records of member feedback and complaints
- Ensured that all customer service standards were met throughout the organization
- Handled calls for new sign-ups, service cancellations, and cross-selling opportunities.
Detention Officer
Fulton County Sheriff's Office
Atlanta, GA
12.2017 - 01.2019
- Followed daily routine schedule and took head counts of all inmates in assigned cell block
- Exercised surveillance and control over 200 inmates
- Supervised inmates during day-to-day activities
- Maintained appropriate control, security, and well-being over those detained
- Detected potential threats and quickly defused conflicts
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates
- Assigned inmates to open and appropriate housing units
- Enforced resident behavior management protocols and drafted incident reports for infractions
- Applied non-violent response tools and physical restraint during problematic situations
- Monitored inmate behavior to prevent crime, escape attempts, and other dangerous activities.
Shipping Clerk
Glock Inc.
Smyrna, GA
08.2016 - 05.2017
- Obtained required documentation to move cargo onward
- Prepared accurate shipping orders and bills of lading to direct and route materials
- Organized storage areas to maximize movement efficiency and minimize labor
- Checked customer orders, labeling, and documentation prior to shipment to avoid delays
- Prepared and processed shipping documents, including work and shipping orders, route materials, and bills of lading
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to the appropriate department
- Prepared shipments for postage through careful packing, sealing, and labeling of materials.
Cashier
Beauty Supply Store
Cobb, GA
06.2010 - 04.2016
- Scanned customer purchases, supporting transactions to streamline the sales process
- Maintained high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers
- Operated cash register, collected payments, and provided accurate change
- Inspected items for damage and obtained replacements for customers
- Monitored sales events, added new merchandise, and rang up purchases
- Worked closely with front-end staff to assist customers and maintain satisfaction levels
- Welcomed customers, offering assistance to help find necessary store items
- Helped customers find specific products, answered questions, and offered product advice
- Assisted customers with account updates, new service additions, and promotional offers
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Trained new team members in cash register operation, stock procedures, and customer service.
Education
Associate of Arts -
Criminal Justice
High School Diploma -
Pebblebrook High School
05.2009
Skills
- Safety and security procedures
- Emergency Response
- Inbound and Outbound Calling
- Product Knowledge
- Order Processing
- Typing 35 WPM
- Adaptive team player
- Credit card payment processing
- Follow-up skills
- Microsoft Outlook
- Customer Service
- Active Listening
- Computer Proficiency
- Building rapport
- Reading Comprehension
- Problem-solving abilities
- Microsoft PowerPoint
- Retail sales customer service
- De-Escalation Techniques
- Policy Enforcement
- Suicide Prevention
- Crisis intervention training
- Incident Investigation
- Defensive Tactics
- Inmate Supervision
- Officer Training
- Body Searches
- Surveillance monitoring
- Inspections
- Training and mentoring
- Decision-Making
- Customer-focused
- Excellent time management skills
- New Hire Training
- Positive and Constructive Feedback
Certification
The State Of Georgia Peace Officer Standards and Training Council Training - 2018
Timeline
Correctional Officer Lieutenant
Clayton County Sheriff's Office
09.2023 - 11.2023
Customer Support Specialist
Adapt health
01.2023 - 09.2023
Member Care Specialist
Florida Blue
02.2021 - 12.2022
Security Professional
Allied Universal Services
09.2019 - Current
Detention Officer
Fulton County Sheriff's Office
12.2017 - 01.2019
Shipping Clerk
Glock Inc.
08.2016 - 05.2017
Cashier
Beauty Supply Store
06.2010 - 04.2016
Associate of Arts -
Criminal Justice
High School Diploma -
Pebblebrook High School