Perry Contreras
San Antonio
Summary
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Humana Inc.
08.2021 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Master of Science - Management And Leadership
Western Governors University
Salt Lake City, UT11-2024
Skills
- Customer service
- Good communication skills
- Customer relations
- Healthcare project management
- Business administration
- Project Management Competency
- Teamwork and collaboration
- Organizational skills
- SWOT Analysis Facilitation
- Strategic thinking
- Organizational culture
- Employee recognition programs
- Talent Acquisition
- Employee motivation
Certification
COMPTIA Project + (Project Management) Certification
Timeline
Customer Service Specialist
Humana Inc.
08.2021 - Current
Master of Science - Management And Leadership
Western Governors University
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