Summary
Overview
Work History
Education
Skills
Timeline
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Perry Engelhardt

Washington,DC

Summary

Dynamic Account Manager with a proven track record at PMC, excelling in client relations and revenue growth. Skilled in customer relationship management and fostering teamwork, I enhanced client satisfaction and retention through proactive communication and strategic problem-solving. Recognized for driving business opportunities and implementing effective training programs to boost team performance.

Developed key skills in client relationship management and strategic planning within fast-paced environment. Seeking to transition into new field by leveraging strong communication and problem-solving abilities. Aims to bring value through effective coordination and client-focused strategies.


Overview

2
2
years of professional experience

Work History

Account Manager

PMC
11.2024 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
  • Drove revenue growth by identifying new business opportunities within existing accounts.
  • Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
  • Assisted with revenue management tasks, contributing to the achievement of budgeted targets.

Staff Writer

HeardItHereFirst
08.2023 - Current
  • Collaborated with editors to refine content, ensuring clarity, accuracy, and cohesiveness for publication.
  • Managed multiple assignments simultaneously while maintaining consistent quality in writing and editing tasks.
  • Enhanced readership by producing high-quality articles on various topics and adhering to strict deadlines.
  • Pitched engaging feature stories that highlighted community members or events, fostering a strong connection between the publication and its audience base.
  • Assisted with social media promotion efforts, driving traffic to published articles and boosting site visibility.

Guest Services Coordinator

PMC
02.2023 - 11.2024
  • Trained junior team members in customer service strategies and property policies.
  • Enhanced guest satisfaction by efficiently addressing and resolving concerns in a timely manner.
  • Assisted sales team in promoting the property through attendance at trade shows and networking events, showcasing commitment to brand growth initiatives.
  • Ensured smooth operational flow during high-occupancy periods by effectively managing tasks within tight deadlines.
  • Provided prompt responses to guest inquiries, demonstrating excellent communication skills and professionalism.
  • Implemented new training procedures for incoming staff, resulting in increased efficiency and reduced onboarding time.

Education

Associate of Arts - Communications

Montgomery College
Rockville, MD
05-2019

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Account oversight
  • Customer relationship management (CRM)
  • Documentation and reporting
  • Revenue growth
  • Feature article writing

Timeline

Account Manager

PMC
11.2024 - Current

Staff Writer

HeardItHereFirst
08.2023 - Current

Guest Services Coordinator

PMC
02.2023 - 11.2024

Associate of Arts - Communications

Montgomery College

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Perry Engelhardt