Perry Escott
Akron,OH
Summary
Compassionate and resilient Licensed Peer Recovery Supporter and Chemical Dependency Counselor Assistant (CDCA) with over 25 years of experience in behavioral health, healthcare, customer service, and crisis-focused environments. Known for leading with empathy, integrity, and accountability while excelling in building trusting relationships and coordinating person-centered care. Committed to empowering Peer Support Specialists, enhancing recovery-focused programming, and fostering an environment where both staff and clients feel valued and inspired to grow. A strong advocate for individuals whose voices often go unheard, dedicated to developing transformative programs that promote hope, dignity, and long-term recovery.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Resident Supervisor
Oriana House Inc.
TMRC
05.2026 - Current
- Oversee daily client activities within the facility, ensuring adherence to protocols for check-in, recreation, and meal times.
- Executed thorough documentation of client whereabouts by conducting facility checks three times per shift, ensuring compliance with agency policies and procedures.
- Supervised facility operations by conducting regular circulations of common and dorm areas every 60 minutes.
- Ensured strict adherence to agency and program policies while effectively implementing procedural changes.
- Implemented scheduled activities, including intakes, random alco-sensor tests, urine drug screens, dorm searches, pat downs, and emergency drills, ensuring compliance with established policies and procedures.
Dietary Assistant
New Day Recovery
Niles, Ohio
08.2024 - 12.2025
- Managed meal preparation and service operations, delivering three nutritious meals daily to over 150 residents in a 212-bed rehabilitation center.
- Implemented facility policies and protocols to guarantee adherence to state-specific rules and regulations.
- Created employee tracking sheets, improving co-worker performance and earning exemplary reports from the Trumbull County Board of Health.
- Achieved Employee of the Month recognition three consecutive times for exceptional performance and perfect attendance.
- Led team efforts to maintain meal quality and service standards throughout the facility.
- Supported dietary team in managing food inventory and supplies for patient meals.
Funeral Director's Assistant
Berkowitz Kumin & Bookatz Funeral Home, Service Corporation International
Cleveland Heights
06.2021 - 10.2023
- Oversaw funeral service arrangements, including first calls, transportation, and administrative support for seamless service delivery.
- Reduced monthly expenses by 65% by taking on night on-call driver duties, safely transporting the deceased.
- Assisted in embalming processes, dressing bodies, and using cosmetics for appearance restoration.
- Drove hearse, family limousine, and other vehicles in funeral processions, ensuring timely and respectful transportation.
- Assisted in preparation and presentation of deceased individuals for viewings and services.
- Coordinated transportation logistics for remains, ensuring timely arrival at services.
- Supported families through the arrangement process by providing compassionate assistance.
- Maintained inventory of funeral supplies, ensuring readiness for services.
- Maintained a high standard of professionalism while interacting with grieving family members during difficult times.
- Managed scheduling of services, optimizing resources and staff assignments effectively.
- Upheld cleanliness standards within the funeral home facility by performing routine maintenance tasks as needed.
Call Center Representative
Safelite Auto Glass
Columbus
04.2009 - 06.2021
- Resolved customer issues by handling 100-150 calls and emails daily, focusing on policy information and claims.
- Reviewed and diagnosed customer issues through record examination and damage assessment, improving first call resolution rates.
- Informed customers about company policies and practices, increasing understanding and satisfaction.
- Managed multi-system record keeping, documenting activities clearly and handling confidential information appropriately.
- Contributed to a supportive work environment, enhancing team performance.
- Earned Exceptional Call Center Representative Quarterly Award three times for high customer service metrics.
Assistant Store Manager
Circuit City
Houston
06.1999 - 03.2009
- Managed a team of 100+ associates, achieving a 35% increase in employee satisfaction through retention strategies.
- Reduced shrinkage by 45% by implementing a successful loss prevention program.
- Ensured accurate cash handling procedures, maintaining financial integrity.
- Implemented cross-department initiatives, increasing store efficiency and productivity by 20%.
- Managed daily store operations for smooth functioning and customer satisfaction.
- Handled customer complaints professionally, enhancing customer loyalty.
Education
Associate of Applied Science - Human Services-Chemical Dependency
Stark State College
Canton, OH12-2027
Skills
- Microsoft Office
- Leadership
- Customer service
- Organizational skills
- Problem solving
- Interpersonal skills
- Process improvement
- Teamwork
- CRM software
- Motivational interviewing
- Communication skills
- HIPAA
- Regulatory compliance
- Customer support
- Motivational skills
- Team management
- Policy enforcement
- Security procedures
- Client relationship management
- Behavior monitoring
- Interpersonal relationships
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management
- Multitasking Abilities
- Reliability
- Team leadership
- HIPAA compliance
- Problem-solving abilities
Certification
Certified Peer Supporter
Certified Peer Supporter Supervisor
CDCA - Ohio Chemical Dependency Counselor Assistant
Certified Notary Public
NSC First Aid, CPR, & AED
Ohio Driver's License
Zendesk Customer Service Certification
Timeline
Resident Supervisor
Oriana House Inc.
05.2026 - Current
Dietary Assistant
New Day Recovery
08.2024 - 12.2025
Funeral Director's Assistant
Berkowitz Kumin & Bookatz Funeral Home, Service Corporation International
06.2021 - 10.2023
Call Center Representative
Safelite Auto Glass
04.2009 - 06.2021
Assistant Store Manager
Circuit City
06.1999 - 03.2009
Associate of Applied Science - Human Services-Chemical Dependency
Stark State College