C. Perry Wolfe
Stow,OH
Summary
Hard-working & energetic Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Director of Development / Operations, Supervisor
Airriva
Cleveland, Ohio
01.2020 - 11.2021
- Served as the software education manager for all digital/software elements
- Developed spreadsheet API integrations and cross-platform data storage
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Conducted routine inspections to check quality and compliance with established product specifications.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
- Consistently met quarterly goals and increased customer retention rate year-over-year.
- Maintained a work positive culture by successfully limiting staff turnover while enhancing employee output through personal development plans.
- Evaluated employee performance while providing guidance and training to improve weak areas.
- Directed staff and managed annual capital budget.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Set overall vision and provided team leadership.
- Successfully managed high volumes of client-facing interactions and established strong rapport with stockholders and subsequent team members
- Developed and initiated projects, managed costs, and monitored performance.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Provided management for internal personnel, contractors and vendors.
- Drove team success through shared vision and recognition of quality performance.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Business Owner
Sigma Health Group
Stow, Ohio
01.2009 - 11.2020
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Employed prompt decision-making and in-depth research to resolve issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Used business software packages to maintain files and administrative records.
- Maintained up-to-date administrative records to monitor operational conditions.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Captain
US ARMY
Cincinnati, Stow, Ohio
01.2002 - 01.2014
- Oversaw teams planning, implementing and realigning field and base operational strategies.
- Integrated intelligence activities into other military operations, plans and programs.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Handled administrative requirements, maintained records and submitted operational reports.
- Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
- Prepared and delivered investigative reports and briefings.
- Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
- Oversaw daily operations to ensure high levels of productivity.
- Managed on-site evaluations, internal audits and customer surveys.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Education
Bachelor of Science - Education, Health Promotion, (Exercise Physiology
University of Cincinnati
Cincinnati, OHMasters of Arts - Teacher Education and Curriculum design
Kent State University
Kent, Ohio2009
Skills
- Corporate budgeting
- Cash-flow analysis
- Revenue and profit maximization
- Prospect targeting
- Relationship building and rapport
- Training and Development
- Scheduling
- Project Management
- API integration experience
- Team Building
- Operations management
- Systems and software programs
- Research
- Database Management
- MySQL
- Critical and creative thinking
Certification
Google Project Management Professional (PMP)Certification (currently taking)
Additional Information
- Awards / Certificates , Finalist for NHSSCA’s State Director position (2018) NHSSCA Founding Member
Timeline
Director of Development / Operations, Supervisor
Airriva
01.2020 - 11.2021
Business Owner
Sigma Health Group
01.2009 - 11.2020
Captain
US ARMY
01.2002 - 01.2014
Bachelor of Science - Education, Health Promotion, (Exercise Physiology
University of Cincinnati
Masters of Arts - Teacher Education and Curriculum design
Kent State University