Summary
Overview
Work History
Education
Skills
Certification
Timeline
ProjectManager
Persephone Beckwith

Persephone Beckwith

Ellington,CT

Summary

A previous student of an intensive IT program focused on developing skills in technical support which helped obtain the Google IT Support Professional certificate. Seeking to apply 2+ years of experience in customer-facing roles and skills in communication, customer service, and client management to support the company in any role.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Tech Support Associate

Infosys Ltd.
Hartford, CT
06.2022 - 08.2023
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Engaged in friendly conversation with co-workers to better uncover individual needs.
  • Worked varied hours to meet seasonal and business needs.

Team Member

Shake Shack
West Hartford, CT
06.2020 - 04.2022
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong cooperative relationships with coworkers and managers.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods..
  • Addressed and resolved customer complaints in polite and professional manner.

STEM Tutor

K-Rockets
Ellington, CT
12.2019 - 03.2020
  • Created tailored lesson plans and study guides to teach and assist students in area of study.
  • Leveraged technology and visual aids to engage students and enhance learning.
  • Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.

Dishwasher /Busser

Flatbread Pizza
Windsor, CT
08.2019 - 09.2019
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or tray items used often by kitchen staff.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Monitored dishwashing machines for proper functioning.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Stepped into additional roles during busy times to boost coverage of important stations.

Education

Associate of Science - Cyber Security

Connecticut State Community College
New Haven, CT

No Degree - Information Technology

Merit America
Virtual
04.2022

No Degree -

University of Connecticut
Storrs, CT
05.2021

Skills

  • Product and Service Sales
  • Time Management
  • Microsoft Windows
  • Computer Competency
  • Active Listening
  • Adobe Systems Adobe Creative Cloud
  • Google Docs
  • Customer Relationship Management
  • Microsoft Office
  • New Hire Training
  • Attention to Detail
  • Exceeding Customer Expectations

Certification

Google IT Support Professional Certificate

Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification

Timeline

Tech Support Associate

Infosys Ltd.
06.2022 - 08.2023

Team Member

Shake Shack
06.2020 - 04.2022

STEM Tutor

K-Rockets
12.2019 - 03.2020

Dishwasher /Busser

Flatbread Pizza
08.2019 - 09.2019

Associate of Science - Cyber Security

Connecticut State Community College

No Degree - Information Technology

Merit America

No Degree -

University of Connecticut

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Persephone Beckwith