Persha Riley
Orlando,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Senior Operations Manager
Alight Solutions
Orlando, FL
10.2013 - Current
- Collaborated with cross-functional teams to develop process improvements that increased productivity.
- Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow.
- Ensured compliance with safety regulations and company policies and procedures.
- Managed personnel including recruitment, training, scheduling, performance reviews and disciplinary actions.
- Organized regular meetings with department heads to review ongoing projects and discuss new initiatives.
- Assigned tasks to staff members based on their skill sets and availability.
- Provided guidance, support, and mentorship to junior team members.
- Conducted regular audits of systems and processes to detect any potential issues or risks.
- Maintained regular engagement with key client contacts while influencing key stakeholders.
- Supervised, assisted and coached other operations managers.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Advised senior leadership on potential changes or modifications needed for current processes and procedures.
- Developed comprehensive plans for emergency situations such as natural disasters or power outages.
- Resolved conflicts between employees in a timely manner.
- Provided strategic recommendations to supervisors regarding new or modified company practices.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Bachelor of Science - Operations Management
Ashford University
San Diego, CABachelor of Science - Business Administration and Management
Ashworth College
Norcross, GASkills
- Strategic Planning
- Operational Excellence
- Employee Coaching
- Safety Management
- Goal attainment
- Operations Management
- Productivity Improvement
- KPI Tracking
- Distribution Management
- Standard Operating Procedures
- Forecasting
- Stakeholder Management
- Workforce Planning
- Key Performance Indicators
- Facility Management
References
References available upon request.
Timeline
Senior Operations Manager
Alight Solutions
10.2013 - Current
Bachelor of Science - Operations Management
Ashford University
Bachelor of Science - Business Administration and Management
Ashworth College