Persia Hunley
Cincinnati,OH
Summary
Customer service representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
Trihealth
09.2022 - Current
- Managing inventory levels, ordering supplies, and organizing storage areas.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Empowered patients through education on self-management techniques for chronic conditions.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Certified Nursing Assistant
ECI
06.2021 - 08.2022
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Customer Service Representative
Lowes Home Improvment
02.2020 - 08.2022
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answer 40+ daily customer telephone calls promptly to avoid on-hold wait times.
- Offer customer advice and assistance, paying attention to particular needs or wants.
Hostess
Applebees
08.2016 - 09.2018
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Participated in regular team meetings to share ideas, discuss challenges, and strategize for continued success in providing top-notch customer experiences.
Education
Medical Assisting
Ross Medical Education Center
Cincinnati, OH07.2022
High School Diploma -
The School of The Creative And Performing Arts
Cincinnati, United States05.2019
Skills
- Order fulfillment
- Credit card payment processing
- Stocking and replenishing
- Sales expertise
- Microsoft Office Suite
- Google Workspace
- Professional telephone demeanor
- Customer relations
Certification
- BLS Certificate
- Medical Assistant
Languages
English
Native or Bilingual
Timeline
Medical Assistant
Trihealth
09.2022 - Current
Certified Nursing Assistant
ECI
06.2021 - 08.2022
Customer Service Representative
Lowes Home Improvment
02.2020 - 08.2022
Hostess
Applebees
08.2016 - 09.2018
Medical Assisting
Ross Medical Education Center
High School Diploma -
The School of The Creative And Performing Arts
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