ROXANA DORIA
Medellín ,Antioquia
Summary
Professional with experience in a second language, experience in customer service seeking to provide exceptional service and drive customer satisfaction. Focusing on effectively addressing customer concerns. Always with the highest intention of providing accurate information and help with a calm and empathic attitude, good organization and with the intention of giving all the best.
Overview
4
4
years of professional experience
Work History
Au Pair
Cultural Care
08.2022 - 09.2024
- Managed daily schedules effectively, ensuring punctuality for all the activities even with many last-minute changes that strengthened the ability to solve situations.
- Organization and management of multitasking and different activities that require good order and time management.
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language.
- In addition, I further strengthened the independence and responsibilities, developed bilingual abilities in language through immersive conversation and activities.
Trainee Lawyer
Civil Court
01.2021 - 12.2021
- Advising clients on the required legal matters, managed around 20 meetings and emails per day achieving the satisfaction of each one.
- Management of civil procedure documentation, ensuring the accurate and timely drafting of each document.
- Also, handled client requests and complaints calmly and professionally, always seeking to resolve them in a timely manner.
- Strengthened client relationships through regular communication regarding case progress and updates.
Education
Master of Laws -
University of Sinu
Monteria05.2022
Bachelor's Degree With Emphasis On Child Pedagogy -
High School Normal Superior
Monteria12.2015
Skills
- Adaptability
- Computer skills
- Customer Service
- Ability to multitask
- Problem-solving abilities
- Responsibility and active Listening
- Ability to work as a team and independently
Languages
Spanish
English
Timeline
Au Pair
Cultural Care
08.2022 - 09.2024
Trainee Lawyer
Civil Court
01.2021 - 12.2021
Master of Laws -
University of Sinu
Bachelor's Degree With Emphasis On Child Pedagogy -
High School Normal Superior