Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Pertecia Mock

Atlanta

Summary

Detail-oriented professional with extensive experience in project management and event coordination. Proven ability to collaborate with diverse stakeholders to meet organizational objectives. Strong interpersonal and communication skills facilitate effective teamwork across various constituencies.

Overview

19
19
years of professional experience

Work History

Client Resource Specialist

Atlanta Mission (My Sister’s House)
11.2023 - Current
  • Implemented programs to boost resident engagement in sustainability initiatives.
  • Efficient in the use of Salesforce application.
  • Provided individualized case management services to assist clients in securing permanent housing.
  • Collaborated with cross-functional teams to identify resource gaps and create solutions for streamlined operations.
  • Identified useful resources and coordinated referrals.

Case Investigator

Department of Community Affairs
03.2022 - 06.2023
  • Executed case load management to enhance family intervention and social work outcomes.
  • Monitored applications and completed underwriting processes for government assistance.
  • Implemented practices to identify and prevent fraudulent activity.
  • Maintained accurate spreadsheets for application and payment tracking.
  • Managed caseloads and ensured adherence to deadlines through effective tracking.
  • Leveraged high-volume call center experience to troubleshoot client inquiries.

Test Site Lead

Curative
03.2021 - 03.2022
  • Manage Field Operations Specialists
  • Collaborated with other Site Leads to share best practices and improve overall company performance.
  • Promoted a culture of continuous learning by offering professional development opportunities to team members regularly.
  • Work with the recruiting team, training managers and HR to schedule testing and training for new employees.
  • Conduct training of testing site staff on how to use Curative Inc. test kits and software.
  • Improved site efficiency by implementing streamlined processes and procedures.
  • Maintained detailed records of project progress, allowing for accurate forecasting of future needs.

Probation & Parole Officer

Dept. of Corrections
12.2005 - 02.2021
  • Reduced recidivism rates by providing offenders with resources, guidance, and support to successfully reintegrate into society.
  • Contributed to the development of departmental policies and procedures by providing input based on professional experience and knowledge of industry best practices.
  • Facilitated positive change among offenders by utilizing motivational interviewing techniques during interactions.
  • Collaborated with treatment providers, law enforcement agencies, and community organizations for effective supervision and intervention strategies.
  • Identified potential risks to community safety through rigorous assessments of offender behavior patterns and needs.
  • Evaluated success of supervision strategies through regular progress reviews and adjusted approaches as needed for optimal outcomes.
  • Conducted regular home visits, employment checks, and drug screenings to confirm compliance with probation or parole conditions.
  • Developed strong rapport with offenders through consistent communication while enforcing accountability for their actions.
  • Mentored new probation officers by sharing expertise in caseload management, risk assessment tools, and supervision techniques.
  • Testified effectively in court hearings regarding offender compliance, progress, or violations as needed for informed judicial decisions.

Education

Bachelor of Science -

Florida A & M University
Tallahassee, FL
12.2002

Georgia Peace Officer - undefined

Georgia Public Safety Training Center
Forsyth, GA
06.2017

H.S. Diploma - undefined

William H. Turner Technical Arts High School
Miami, FL
06.1998

Skills

  • Project management
  • Data analysis
  • Event coordination
  • Communication
  • Research skills
  • Team collaboration
  • Presentation skills
  • Salesforce
  • Evaluation procedures
  • Behavioral evaluations
  • Personalized instruction
  • Referral coordination

LANGUAGES

English | Native

Timeline

Client Resource Specialist

Atlanta Mission (My Sister’s House)
11.2023 - Current

Case Investigator

Department of Community Affairs
03.2022 - 06.2023

Test Site Lead

Curative
03.2021 - 03.2022

Probation & Parole Officer

Dept. of Corrections
12.2005 - 02.2021

Georgia Peace Officer - undefined

Georgia Public Safety Training Center

H.S. Diploma - undefined

William H. Turner Technical Arts High School

Bachelor of Science -

Florida A & M University

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Pertecia Mock