Rozasha Former
Brandon,FL
Summary
Dynamic Client Resource Specialist with a proven track record at J & S Group Homes, excelling in regulatory compliance and client engagement. Adept at utilizing CRM software to enhance service delivery, I effectively communicate with teams to resolve conflicts and optimize resource allocation, ensuring client needs are met with precision and care.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Client Resource Specialist
J & S Group Homes
09.2023 - Current
- Coordinated resource allocation to support client needs and program requirements.
- Managed inventory of supplies, ensuring timely availability for programs and services to meet client needs.
- Conducted needs assessments to identify gaps in resource availability and support services.
- Drafted, reviewed, and revised policies and procedures to optimize resource utilization and support organizational compliance.
- Created reports and presentations to provide clear insights on resource usage and inform decision-making.
- Assisted in maintaining compliance with state regulations and organizational policies.
- Supported clients in performing daily living activities to enhance their quality of life.
- Observed and documented client health status to ensure timely communication with healthcare professionals.
Home Health Aide
Suncrest Omni Home Health
, FL
05.2025 - 12.2025
- Supported clients in daily living activities and personal care to promote independence and quality of life.
- Monitored client health by measuring vital signs and reporting changes.
- Assisted clients with mobility and transportation to appointments or errands.
- Prepared balanced meals tailored to dietary restrictions and preferences to ensure optimal nutrition.
- Delivered companionship and emotional support to foster positive mental health and enhance overall well-being.
- Documented client progress and care provided in daily logs.
- Communicated effectively with healthcare teams to ensure coordinated care.
Customer Service Representative
City Of Tampa
01.2021 - 09.2023
- Organized inclusive recreational activities that engaged participants from various backgrounds.
- Developed diverse recreational activities tailored to varying age group interests and needs.
- Monitored participants during recreational activities to ensure safety guidelines were followed.
- Collaborated with community organizations to expand program offerings and reach a broader audience.
- Digitized essential documents for improved record-keeping practices.
Data Entry Processor
USPS
10.2021 - 05.2022
- Processed incoming mail using advanced data entry systems.
- Completed data entry and database updates accurately, supporting seamless business operations.
- Verified data accuracy and resolved discrepancies promptly.
- Utilized software tools to track and report data progress, ensuring timely updates.
- Collaborated with team members to enhance workflow efficiency.
- Maintained accurate records of postal transactions and shipments.
Membership Sales Representative
Busch Gardens Tampa Bay
<ul>
<li>Engaged guests in membership sales conversations, enhancing awareness of park benefits and promoting member enrollment.</li>
<li>Identified and communicated opportunities for cross-selling additional products or services, contributing to increased membership revenue.</li>
<li>Processed membership applications and ensured accurate data entry into systems.</li>
<li>Completed membership paperwork and captured transactional information to motivate ongoing participation of new member.</li>
<li>Resolved inquiries or complaints from current or prospective members in a timely manner.</li>
<li>Reinforced company objectives, ensuring clarity of member expectations and enhancing overall member satisfaction.</li>
<li>Assisted in training new staff on sales techniques and product knowledge.</li>
</ul>, FL
06.2019 - 12.2019
- Engaged guests in membership sales conversations, enhancing awareness of park benefits and promoting member enrollment.
- Identified and communicated opportunities for cross-selling additional products or services, contributing to increased membership revenue.
- Processed membership applications and ensured accurate data entry into systems.
- Completed membership paperwork and captured transactional information to motivate ongoing participation of new member.
- Resolved inquiries or complaints from current or prospective members in a timely manner.
- Reinforced company objectives, ensuring clarity of member expectations and enhancing overall member satisfaction.
- Assisted in training new staff on sales techniques and product knowledge.
Education
HIGH SCHOOL DIPLOMA - Tampa, FL
Brooks-DeBartolo Collegiate High School
Tampa, FL05-2019
Associate of Science - Business Administration And Management
Pasco-Hernando State College
New Port Richey, FLSome College (No Degree) - BUSINESS ADMIN & MGMT
Hillsborough Community College
Tampa, FLSkills
- Client Engagement
- Customer Service
- CRM Software
- Data analysis
- Regulatory Compliance
- Data Entry
- Team Collaboration
- Conflict Resolution
- Communication
- Verbal communication
Certification
Business Specialist- Hillsborough Community College 2022
Timeline
Home Health Aide
Suncrest Omni Home Health
05.2025 - 12.2025
Client Resource Specialist
J & S Group Homes
09.2023 - Current
Data Entry Processor
USPS
10.2021 - 05.2022
Customer Service Representative
City Of Tampa
01.2021 - 09.2023
Membership Sales Representative
Busch Gardens Tampa Bay
06.2019 - 12.2019
HIGH SCHOOL DIPLOMA - Tampa, FL
Brooks-DeBartolo Collegiate High School
Associate of Science - Business Administration And Management
Pasco-Hernando State College
Some College (No Degree) - BUSINESS ADMIN & MGMT
Hillsborough Community College