Pertisha Lee
Farmington
Summary
Results-driven professional with extensive experience in customer service and sales. Known for exceptional interpersonal communication and time management skills, consistently enhancing customer satisfaction and driving sales growth.
Overview
11
11
years of professional experience
Work History
Sales Representative
Victra Verizon
2023.11 - Current
- Achieved sales targets through effective customer engagement and product demonstrations.
- Developed product knowledge to provide tailored solutions for customer needs.
- Assisted in inventory management, ensuring adequate stock levels and timely replenishment.
- Collaborated with team members to create promotional displays that enhanced customer experience.
- Trained new staff on operational procedures and best practices in customer service.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Presented professional image consistent with company's brand values.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained current knowledge of evolving changes in marketplace.
- Contributed to team objectives in fast-paced environment.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Shift Supervisor
Wendys Old Fashioned Hamburgers
2015.06 - 2023.10
- Supervised daily operations, ensuring timely service and adherence to quality standards.
- Trained and mentored team members on best practices and customer service protocols.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Conducted performance evaluations, providing feedback to enhance employee productivity and morale.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Streamlined workflow processes to improve speed of service during peak hours.
- Collaborated with management on staff scheduling to maintain optimal coverage during shifts.
- Enforced health and safety regulations, ensuring compliance within the restaurant environment.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Completed cash and credit card transactions accurately using POS software.
Education
High School Diploma -
Shiprock High School
Shiprock, NM05.2008
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Relationship building
- Product and service knowledge
- Sales expertise
- Sales closing
- Sales consultation
- Time management
- Team leadership
- B2B and B2C sales
Timeline
Sales Representative
Victra Verizon
2023.11 - Current
Shift Supervisor
Wendys Old Fashioned Hamburgers
2015.06 - 2023.10
High School Diploma -
Shiprock High School