PERTRINA ZENO
Houston,Texas
Summary
Experienced and results-driven security professional with 16 years in the field, including 8 years in supervisory roles. Well-disciplined and skilled at efficiently achieving assigned tasks. A strong leader who consistently takes responsibility, meets objectives, and delivers projects on time. Utilizes exceptional communication and customer service skills to provide effective solutions for clients and team members. Demonstrates integrity and professionalism as both an individual contributor and a team player in fast-paced environments.
I aim to lead my team toward excellence, believing there are no goals we cannot achieve together. A high-performing professional, known for flexibility in dynamic situations and the ability to work effectively under pressure. Seasoned in policy enforcement and security management, with proven leadership capabilities, strategic planning skills, and crisis management expertise. Committed to enhancing safety protocols and procedures, recognized for conflict resolution proficiency, and high ethical standards.
Overview
17
17
years of professional experience
Work History
Security Commissioned Officer
Texas Children’s Hospital
Houston, TX
03.2024 - Current
- Utilized communication and conflict resolution skills to de-escalate tense situations, ensuring safety for patients, staff, and visitors
- Provided exceptional customer service, assisting patients and visitors with inquiries to enhance their comfort and safety
- Monitored visitor access to ensure compliance with hospital policies and maintained a secure environment
- Conducted regular patrols to deter unauthorized activity and ensure overall safety
- Collaborated with local law enforcement during incidents to ensure efficient resolutions
- Implemented crowd control measures during emergencies to protect patients and staff
Security Access Control Manager
Allied Universal Security Services
Houston, TX
05.2022 - 03.2024
- Developed relationships with customers and managed operations for over 60 security officers
- Cross-trained employees and mentored team members to improve performance
- Ensured a professional environment for staff and patrons and managed site overtime
- Resolved staff conflicts and handled customer complaints with professionalism
- On boarded new employees and updated staff on changes to job roles
Campus Security Supervisor
Allied Universal Security Services
Houston, TX
03.2016 - 05.2022
- Documented safety and security incidents, according to established guidelines.
- Participated in ongoing training and obtained CPR and First Aid certifications.
- Conducted patrols to ensure safety for staff, students, and visitors.
- Monitored and evaluated security personnel performance, providing feedback.
- Developed security protocols and recorded daily occurrences in the assignment log.
- Conducted fire drills and emergency simulations to assess safety preparedness.
- Supervised campus security staff, ensuring compliance with safety regulations and procedures.
- Provided support for special events held on campus, including crowd control, parking management, and access control measures.
Security Command Center Lead Operator
Allied Universal Security Services
Houston, TX
12.2007 - 03.2016
- Monitored campus security via CCTV and managed garage access.
- Conducted safety checks on equipment and compiled operational data into daily logs.
- Calibrated machines at the beginning of shifts and ensured proper setup.
- Cross-trained team members and maintained a safe environment while managing overtime.
- Provided on-the-job training for new hires.
Education
High School Diploma -
Alief Hastings High School
Houston, TX05-1991
Skills
- Policy Implementation
- Verbal and Written Communication
- Team Leadership
- Time Management
- Organization
- Emergency Response
- Problem Solving
- Teamwork
- Rule Enforcement
- Reporting and documentation
Certifications
- Level 2 Security License, 2006,
- Level 3 Security License, 2024,
- IAHSS Certification, 2024,
- Adult Mental Health First Aid USA,
- CPR and First Aid (American Heart Association)
Timeline
Security Commissioned Officer
Texas Children’s Hospital
03.2024 - Current
Security Access Control Manager
Allied Universal Security Services
05.2022 - 03.2024
Campus Security Supervisor
Allied Universal Security Services
03.2016 - 05.2022
Security Command Center Lead Operator
Allied Universal Security Services
12.2007 - 03.2016
High School Diploma -
Alief Hastings High School
Similar Profiles
Angela Janine JacksonAngela Janine Jackson
Service Response Operator I at Texas Children’s HospitalService Response Operator I at Texas Children’s Hospital
ANITA WRIGHT-ROSSANITA WRIGHT-ROSS
Family Advocate at Texas Children’s HospitalFamily Advocate at Texas Children’s Hospital
Elizabeth SchlesserElizabeth Schlesser
Staff/Telephone Triage Nurse and Preceptor; Otolaryngology Clinic at Texas Children’s Hospital – West CampusStaff/Telephone Triage Nurse and Preceptor; Otolaryngology Clinic at Texas Children’s Hospital – West Campus
Perla BerrumPerla Berrum
Surgical Technologist at Texas Children’s Hospital Medical CenterSurgical Technologist at Texas Children’s Hospital Medical Center
Aathika TamheenAathika Tamheen
Digital Communications Analyst at NRG EnergyDigital Communications Analyst at NRG Energy