Peshanne Lofton
Bridgeport,USA
Summary
HR support partner with expertise in onboarding, policy compliance, and training coordination. Skilled in managing HR operations, enhancing employee experiences, and implementing efficient processes to support organizational goals and compliance standards.
Overview
12
12
years of professional experience
Work History
HR Support Partner, Onboarding Specialist
Stamford Health
Stamford, CT
11.2023 - Current
- Streamlines talent acquisition processes using Oracle ATS for job postings and candidate management.
- Oversee operations at front desk, HR phone lines, and shared HR email inbox.
- Assists employees with inquiries regarding HR policies, procedures, and functions.
- Resolves Tier 2 tickets by triaging and escalating complex Tier 3 issues.
- Manages HR help desk, clarifying policy guidelines and resolving system access issues.
- Provides first-level support to senior staff and management on HR matters.
- Performs I-9 verification and E-Verify certification to maintain legal hiring standards.
- Monitors policy compliance for accurate reporting and licensure of I-9 temporary visas.
HR & Operations Administrator
Grace Farms Foundation
New Canaan, CT
01.2023 - 07.2023
- Guided new hires through onboarding process, ensuring smooth integration into company culture.
- Generated, distributed and tracked completion of onboarding documents, including employment applications, offer letters and/or contracts, benefits and other onboarding paperwork.
- Maintained up-to-date onboarding documents and forms, enhancing accuracy and compliance.
- Maintained employee personnel files, policies and procedures; routinely audits files for retention compliance; Provided guidance and interpretation.
- Maintained website job postings and distributed applicants according to established systems.
- Acted as 2nd backup to HR Director for payroll, AP and AR processing.
- Coordinated project-based work and monitored process improvements, contributing to departmental efficiency.
- Suggested new procedures and policies to continually improve efficiency of the HR Department and to improve employee experience.
- CHRO Facilitator and trainer for all employees
Human Resources Coordinator
Solomon Community Solar LLC
Norwalk, Remote
05.2020 - 01.2023
- Membership Services Representative - Promoted to HR Coordinator
- Assisted with recruitment process by posting job ads, creating job descriptions, screening resumes, and scheduling interviews to attract qualified candidates.
- Developed and administered onboarding and orientation programs to streamline integration of new employees.
- Facilitated Virtual New Hire Orientation
- Coordinated training programs to enhance skills of new and existing employees.
- Virtually Trained all new Membership services Representatives
- Managed employee records, including tracking of attendance, performance, and benefits.
- Traveled to events for product promotions to off-site events for product promotions
HR Administrator & Scheduling Coordinator
Rehab Solutions LLC
Hamden, CT
07.2017 - 05.2020
- Managed complex schedules of Physical, Occupational and Speech therapists with 100% accuracy.
- Scheduled 20-25 patient visits daily for designated areas according to therapy services protocol.
- Assessed and prioritized incoming calls to address scheduling issues; identified root causes, scheduled obstacles, and recommended solutions.
- Multi agency referral management: Collected patient's demographic and insurance information for therapist.
- Tracked employee PTO, birthday, and anniversary records; served as primary liaison for HR file audits.
Scheduling Coordinator
Utopia Home Care, Inc.
Stamford, CT
03.2016 - 07.2017
- Managed complex homecare scheduling for Registered Nurses, Home Health Aides, Primary Care Assistants, and Companions.
- Coordinated client reporting and facilitated RN follow-ups to ensure timely communication.
- Maintained service orders for clients, ensuring accurate records and timely follow-up.
- Managed incoming calls across multiple locations to streamline office operations and enhance service delivery.
- Executed on-call after-hours resolutions, achieving a consistent 10-minute response time.
- Assisted with onboarding, mandatory In-services, compliance audits.
- EVV SANDATA payroll and timesheet implementation for 66 staff members.
Resolution Specialist
PeriShip LLC
Branford, CT
02.2014 - 03.2016
- Coordinated and executed successful distribution of perishable shipments.
- Coordinated logistics-tracking and monitored execution to ensure timely deliveries.
- Managed accounts and reconciled financial records to maintain accuracy.
- Identified opportunities and collaborated with Sales team to attract new prospects.
Education
BS - Human Resources Management
Southern New Hampshire University
Online09-2021
BS - Human Resources Management
Colorado State University
Online06-2026
Skills
- Employee onboarding
- Training programs
- Training management
- Benefits administration
- Compliance management
- Policy compliance
- HR metrics analysis
- Project coordination
- Data management
- Problem resolution
- Communication skills
- Interpersonal skills
- Organizational skills
- Data management
Affiliations
Connecticut State Notary Public
Timeline
HR Support Partner, Onboarding Specialist
Stamford Health
11.2023 - Current
HR & Operations Administrator
Grace Farms Foundation
01.2023 - 07.2023
Human Resources Coordinator
Solomon Community Solar LLC
05.2020 - 01.2023
HR Administrator & Scheduling Coordinator
Rehab Solutions LLC
07.2017 - 05.2020
Scheduling Coordinator
Utopia Home Care, Inc.
03.2016 - 07.2017
Resolution Specialist
PeriShip LLC
02.2014 - 03.2016
BS - Human Resources Management
Southern New Hampshire University
BS - Human Resources Management
Colorado State University