Peta-Gaye Gordon
Pembroke Pines,FL
Summary
Coordinated Personal Assistant polished in supporting busy company owners and leadership. Expertly assists with both business and personal requirements to promote productivity. Highly organized with talent for multitasking using superior time management and decision-making abilities.
Overview
2
2
years of post-secondary education
11
11
years of professional experience
Work History
Home Base Reservation Agent
American Airlines
Miami, FL
09.2015 - 07.2026
- Managed customer reservations using airline software and booking systems.
- Kept accurate knowledge of types of rooms available at various resort locations.
- Assisted customers with special needs or requests such as room upgrades or late check-outs.
- Provided customers with information on hotel services, amenities, and packages.
- Advised guests on local attractions and activities available nearby.
- Upsold additional services such as dining options, spa treatments.
- Coordinated with front desk staff to maintain maximum occupancy.
- Followed up regularly with existing clients to maintain relationships.
- Generated reports on occupancy rates, cancellations, and no-shows.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Printed itineraries and tickets for passengers each day.
Education
Associate of Arts - Business
Broward College
Fort Lauderdale, FL 06.1996 - 07.1998
Miramar High
Miramar, FLSome College (No Degree) - Marketing Management
Florida International University
Miami, FLSkills
- Microsoft Office
- Appointment scheduling
- Document management
- Data analysis
Timeline
Home Base Reservation Agent
American Airlines
09.2015 - 07.2026
Associate of Arts - Business
Broward College
06.1996 - 07.1998
Miramar High
Some College (No Degree) - Marketing Management
Florida International University