EPIC
Petal Bailey
Certified Medical Assistant
Baltimore,MD
Summary
Highly motivated and compassionate Medical Assistant with 7 years of healthcare experience. Adept at using electronic health records (EHR) systems and coordinating with interdisciplinary teams to ensure optimal patient outcomes. Recognized for excellent communication, critical thinking and patient advocacy skills. Committed to delivering compassionate, evidence-based care in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Medical Assistant/Phlebotomist
University of Maryland Urgent Care
07.2024 - 10.2024
- Perform triage for 45+ patients daily by obtaining medical history, current medications, chief complaints; record vital signs and patient information in the EMR.
- Conduct routine lab testing (e.g., rapid strep, pregnancy tests, glucose testing) and perform phlebotomy procedures.
- Conduct diagnostic tests including eye exams, EKGs, peak flow tests
- Administered injections, reconstituted medications, administered oral medications, provided oxygen and nebulizer treatments
- Performed wound dressings, ear irrigation according to physician instructions
- Collected urine samples from patients for drug screens, STD/STI, or pregnancy tests when necessary
- Assist with patient education on medication, and follow-up instructions.
- Conduct DOT and Non-DOT urine drug screens, following the correct chain of protocols.
- Adhere to all policies, procedures, and safety standards to maintain high-quality care.
- Assist in completing shift checklists, including supply inventory and room preparation.
Resource Nurse/Medical Assistant
Partner MD
02.2024 - 08.2024
- Prepare patients for Annual physical, follow up and Pre-Op by reviewing medication, obtaining vital signs, performing EKGs
- Conducts testing, such as EKGs, PFTs, Snellen tests/vision, hearing tests, UDS, and phlebotomy
- Performing rapid screening tests for COVID, influenza, strep, mono, glucose, and tuberculosis
- Processing of insurance claims, obtaining prior authorizations for imaging, prescription medication, or treatments prescribed by the physician team
- Respected HIPAA privacy regulations when handling sensitive patient information, ensuring compliance with healthcare regulations
- Administered B12 and testosterone injections, influenza, TDAP, shingles vaccine and insulin, nebulizer treatments
- Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation
- Calls in prescriptions refills to pharmacies after receiving a order from the Physician
- Maintains stock, inventory, expiration date, and supply order tracking
Intake Coordinator/Nursing Student
University of Maryland Medical Center Department of Corrections
03.2022 - 12.2023
- Coordinated and screened the physical, psychological, dental and safety needs of inmates incarcerated, providing experience in 13 adult and juvenile correctional facilities
- Maintained patient flow by documenting vital signs, performing EKGs, drawing complete labs and administering treatments such as injections and assisting providers with exams and procedures
- Administration during the intake process prisoners per week to evaluate healthcare needs and placement of inmates due to medical, psych, safety, infectious disease
- Reviewing current medications to obtain orders from the on-call physician for medication approval while the patient is incarcerated
- Collaborated with 20+ providers to ensure availability of appropriate programs and services to patients to obtain medical records and scheduling appointments for patients requiring treatment such as Primary Care, Cardiology, ENT, Endocrinology, Oncology, General surgery, Gastroenterology, Pulmonary and Oral Surgery
- Contacted and rescheduled patients who missed or canceled appointments; documented reasons for no-shows, new appointments, follow-ups, and post-operative care
Clinical Medical Assistant/Phlebotomist
University of Maryland Urology Sub Surgical Specialties
03.2020 - 03.2022
- Triaged 50+ patients daily by obtaining vital signs, blood draws, IV insertion, sutures/staple removal, Point of Care Testing, EKG and preparing specimens for testing urine cultures, cytology.
- Managed multi-line phone system and effectively handled 110 tickets on a daily basis, contributing to a 60% increase in patient satisfaction.
- Coordinated pre-visit planning, managed insurance pre-authorizations for patient medications and specialty referrals, and facilitated telephone screening services.
- Managed patient follow-up for pap smears, HIV, mammograms, STD testing, and other diagnostic assessments.
- Successfully coordinated patient education initiatives that increased adherence to treatment plans by 25%, resulting in improved health outcomes and decreased ER visits
- Adheres to and follows sterilization and disinfection practices throughout the facility including bio-hazardous waste policy and procedure for proper disposal of biomedical waste
Certified Nursing Assistant/Medication Technician
Ella Stewart Nursing agency
08.2017 - 01.2020
- Monitored patient vital signs and assessed patient responses to treatments in collaboration with registered nurses, following established Nursing Standards of Practice.
- Assisted in planning and implementing nursing care by observing patient conditions and reporting changes in vital signs or pain responses.
- Complied with HIPAA standards in all patient documentation and interactions
- Prioritized the prevention of bedsores in bedridden residents by repositioning and turning them every 2 hours.
- Provided hands-on patient care, including personal hygiene assistance, ambulation, positioning, bed making, and supporting nutritional needs.
- Supported administrative needs by documenting intake/output and vital signs in compliance with established nursing documentation policies.
- Aided patients in self-administration of medications and monitored medication supplies
Education
Associate of Science - Nursing
The Community College of Baltimore County
Catonsville, MD08.2025
Certified Clinical Medical Assistant -
National Healthcareer Association
Woodstock, MD08.2019
Certified Phlebotomy Technician -
National Healthcareer Association
Woodstock, MD08-2019
Skills
- Cultural Sensitivity
- Strong Organizational & Communication Skills
- Excel Spreadsheet
- Microsoft Word
- Healthcare compliance
- Medical Coding ICD10
- Front & Back Office Support
- Patient-Centered Care
- Infection Control Protocols
- HIPAA compliance
- Medical Terminology Proficiency
- WPM 40
Software
Athena
CRISP
SAMMS
Experity
Meditech
Key Strengths
- Strong organizational skills with proven ability to manage schedules, prioritize tasks, and maintain accurate records.
- Adaptable team player capable of performing multiple roles across departments as needed
- Excellent interpersonal skills with experience supporting patients and visitors in navigating medical services.
Timeline
Medical Assistant/Phlebotomist
University of Maryland Urgent Care
07.2024 - 10.2024
Resource Nurse/Medical Assistant
Partner MD
02.2024 - 08.2024
Intake Coordinator/Nursing Student
University of Maryland Medical Center Department of Corrections
03.2022 - 12.2023
Clinical Medical Assistant/Phlebotomist
University of Maryland Urology Sub Surgical Specialties
03.2020 - 03.2022
Certified Nursing Assistant/Medication Technician
Ella Stewart Nursing agency
08.2017 - 01.2020
Associate of Science - Nursing
The Community College of Baltimore County
Certified Clinical Medical Assistant -
National Healthcareer Association
Certified Phlebotomy Technician -
National Healthcareer Association
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