Petal Sorocaniuc
Snellville,Georgia
Summary
Experienced customer service professional bringing 10 years of coordinating shipments, collaborating with freight carriers, and managing customer needs. Meticulous, resilient, and flexible in handling diverse issues. Knowledgeable about FMCSA and DOT regulations and standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Operations Manager
K&P LOGISTICS INC
Snellville, Georgia
06.2015 - Current
- Negotiate and arrange transport of goods with shipping or freight companies
- Direct activities related to dispatching, routing, or tracking transportation vehicles
- Serve as contact persons for all workers within assigned territories
- Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives
- Direct activities of staff performing repairs and maintenance to equipment, vehicles, and facilities
- Keep records of invoices and support documents
- Resolve discrepancies in accounting records
- Answered and made over 30 telephone inquiries regarding rates, routing, or procedures.
Customer Service Representative
Arise
Snellville, GA
10.2018 - 04.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Met customer call guidelines for service levels, handle time, and productivity.
- Managed over 50 customer calls per day.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
Diesel Repair Shop Manager
Southern City Diesel
Doraville, GA
04.2012 - 05.2015
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Managed bookkeeping, expenses, and other financial aspects of business with diesel truck shop software.
- Controlled costs by effectively negotiating with vendors.
- Handled numerous calls per day to address customer inquiries and concerns
- Worked with customers to understand needs and provide excellent service
Cleaning Supervisor
Precision Cleaning Company
Snellville, GA
01.2001 - 02.2013
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
- Completed schedules, shift reports and other business documentation.
Education
Some College (No Degree) -
DEKALB COLLEGE
Stone Mountain, GACertification As Data Entry Specialist - Data Entry
Akers Computerized Learning Center
Sandy Springs, GA05.1993
SACRED HEART HIGH SCHOOL
Pittsburgh, PA06.1985
Skills
- Report preparation
- Complaint resolution
- Professional telephone demeanor
- Money handling abilities
- Creative problem solving
- Account management
- Technical Support
- Administrative support
- Route dispatch
Additional Information
- ADDITIONAL SKILLS
Timeline
Customer Service Representative
Arise
10.2018 - 04.2019
Operations Manager
K&P LOGISTICS INC
06.2015 - Current
Diesel Repair Shop Manager
Southern City Diesel
04.2012 - 05.2015
Cleaning Supervisor
Precision Cleaning Company
01.2001 - 02.2013
Some College (No Degree) -
DEKALB COLLEGE
Certification As Data Entry Specialist - Data Entry
Akers Computerized Learning Center
SACRED HEART HIGH SCHOOL