PETA RIGBY
Beauty Retail Manager
White Plains,NY
Summary
Accomplished, service-oriented Retail Professional with 17 years background in Retail and client service. Core competencies include Presentation, Business Analysis and Process Management with concentration in hiring, development and training. Strategic Manager with experience leading and overseeing Beauty and Direct to Consumer business activities. Strong history of devising precise and targeted business operations plans, managing costs, reviewing performance and driving change. Forward-thinking leader with expertise in setting goals, quality standards and growth initiatives while leading quick and efficient attainment of objectives.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
General Manager
Old Navy, Gap
White Plains, NY
01.2019 - 01.2021
- Reduced corporate risk by managing shrink processes and controlling inventory levels. Reduced shrink year over year by 2- 4%.
- Implemented operational strategies and effectively built customer and employee loyalty. Increased brand loyalty performance 15% of overall business to 32%
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system. Increases in ADS and AUR.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Oversaw and ran Intern program for district, creating successful talent pipeline and community relationships.
Interim General Manager/PM
Ulta
Yonkers, NY
07.2017 - 07.2018
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Reduced costs, managed delivery schedules and performed risk analysis.
- Managed budget implementation, training, schedules and contractor communications and issues.
- Devised and implemented hiring staffing, training schedules. Managed budgets for NSO and Contractors. Liaised with Landlord on tenant/site concerns and any environmental impacts of project.
- Worked with new store team and transportation to deliver SO on time and withing budget.
- Increase Salon performance by 80%.
Store Director
Flagship
White Plains, NY
07.2014 - 02.2017
- Managed $10+ Million location - Managed team of 80+ staff and 7 Leaders.
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Ensured Operational Efficiency through changes with Cast(Associates) and implementation of product handling.
- Directly responsible for all Brand relationships and partnerships
- Recruit, Hire and train for store and District
- Train and develop Management team to coach Cast (Associates) and manage business.
- Encouraged culture of accountability for excellent service and standards.
- Piloted and successfully launched program for Visual Coordinators for District.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Utilized information technology to record sales figures, for data analysis and forward planning.
- Directly responsible for key reductions in shrink and increase in profit.
- Devised processes to boost long-term business success and increase profit levels.
Store Director
Sephora US
Yonkers, NY
07.2012 - 07.2014
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Recruit and train team at every position Lead team during store opening
- Created lasting and strong partnership with Mall Management company to create beneficial environment for business to thrive.
- Worked with FSC (Corporate) partners to tailor and build operations systems that impacted overall store profit.
- Best overall Statistical Performance 2013, 2014
Skincare and Haircare Specialist
Sephora USA
New York, NY
09.2007 - 08.2012
- Successfully and positively impacted culture and productivity of location through supporting and driving key initiatives. Increased Dept. Contribution from 30 to 37%.
- Increased visibility and performance of Skincare and Haircare department within location leading to store awards and District recognition.
- Used knowledge of Inventory Control and Operations to bring Shrink under budget and increase store profit.
- Carried out product inventory checks, charting and consultations.
- Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
- Fostered friendly, warm and exceptional customer experience.
- Instrumental in launching and perfecting Skincare Sampling and Services Programs from tenure in Flagship locations.
Education
Certificate - Interior Design
Fashion Institute of Technology
New York, NY 09.2009 - 03.2011
Some College (No Degree) - Aquatic Biology
Adelphi University
Garden City, NY 09.1999 - 12.2001
Skills
Event Planning
undefinedAffiliations
2013/14- Best Statistical performance by store.
Sephora US
Certification
Budget Analysis. Operational Efficiency. Building Effective Teams. Presentation Education. Training. Process Management. Situational Leadership
Timeline
General Manager
Old Navy, Gap
01.2019 - 01.2021
Interim General Manager/PM
Ulta
07.2017 - 07.2018
Store Director
Flagship
07.2014 - 02.2017
Store Director
Sephora US
07.2012 - 07.2014
Certificate - Interior Design
Fashion Institute of Technology
09.2009 - 03.2011
Skincare and Haircare Specialist
Sephora USA
09.2007 - 08.2012
Some College (No Degree) - Aquatic Biology
Adelphi University
09.1999 - 12.2001
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