Pete Burns
Holly Springs,MS
Summary
Dynamic professional with over 25 years of experience in parts management. Skilled in staff training, sales promotion, and inventory control. Committed to improving operational efficiency and delivering exceptional customer service to drive organizational success. I have done everything in the parts department from front parts counter sales to warehouse manager and then to parts manager.
Overview
26
26
years of professional experience
Work History
Parts Manager
Dobbs Peterbilt
Memphis, TN
12.2025 - Current
- Managed inventory levels to ensure availability of parts for service and repairs.
- Assisted in processing orders and tracking shipments for timely delivery.
- Coordinated with suppliers to source high-quality parts at competitive prices.
- Utilized inventory management software to monitor stock and streamline operations.
- Trained new staff on inventory processes and safety protocols effectively.
- Implemented best practices for organizing parts storage, improving accessibility.
- Analyzed trends in parts usage to forecast future inventory needs accurately.
- Supported maintenance of accurate records for all incoming and outgoing parts transactions.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Provided timely, insightful and accurate reports to upper management.
- Ordered parts for customers, repair shops, and service departments for use in truck equipment.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Supervised and trained staff on product knowledge and customer service.
Parts Manager
TAG Truck Center
Memphis, TN
07.2000 - 12.2025
- Ordered parts for customers, repair shops and parts department for use in truck and trailer equipment.
- Organized special promotions on parts sales, boosting revenue during slow periods or when excess inventory needed to be cleared out quickly.
- Maintained up-to-date knowledge on industry trends and advancements in technology to continuously improve operations within the department.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Ensured compliance with all relevant safety regulations within the parts department by conducting regular inspections and maintaining proper documentation.
- Assisted in the development of annual budgets for the department based on historical data analysis and projected needs, aligning financial resources with strategic goals.
- Initiated cross-training programs for staff members, creating a more versatile workforce capable of handling various tasks within the department.
- Managed a team of technicians, providing training and support to improve their performance and productivity.
- Created detailed reports on department performance for upper management review, identifying areas of improvement and growth opportunities.
- Implemented barcode system for tracking parts from receipt to issuance, substantially decreasing inventory discrepancies.
- Negotiated with suppliers for expedited shipping options, ensuring critical parts were received in timely manner.
- Improved supplier relationships by negotiating better terms, leading to cost savings and more reliable part availability.
- Introduced comprehensive training program for new staff, significantly reducing learning curve and enhancing operational efficiency.
- Maintained meticulous records of parts warranties, ensuring customers received entitled benefits and fostering trust.
- Achieved significant reduction in order processing times by reorganizing parts warehouse for optimal efficiency.
- Collaborated with sales teams to develop promotional materials for parts, boosting awareness and sales.
- Boosted customer satisfaction by establishing rapid response system for parts inquiries and orders.
- Coordinated with service department to ensure seamless availability of parts, improving overall service turnaround times.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Enhanced parts identification accuracy with adoption of sophisticated cataloging system, minimizing errors.
- Reduced excess stock levels through better demand forecasting, avoiding unnecessary capital tie-up.
- Conducted detailed market analysis to identify new parts sourcing opportunities, expanding product offerings.
- Streamlined inventory management processes, significantly reducing part shortages and enhancing service efficiency.
- Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
- Assisted in processing orders and tracking shipments for timely delivery.
Education
High School Diploma -
West Memphis High School
West Memphis, AR05-1990
Skills
- Customer service
- Invoice processing
- Inventory management
- Ordering parts
- Improving customer satisfaction
- Stock management
- Vendor relations
- Inventory auditing
- Returns processing
- Forklift operation
- Purchasing strategies
- Inventory restocking
- Warehouse operations
- Goal setting
- Customer relations
- Staff training
- Sales promotion
- Performance improvement
- SAP
- Obsolescence control
- Stock control
- Profit and loss tracking
- Client relations
Timeline
Parts Manager
Dobbs Peterbilt
12.2025 - Current
Parts Manager
TAG Truck Center
07.2000 - 12.2025
High School Diploma -
West Memphis High School