Pete Flores
San Antonio
Overview
23
23
years of professional experience
Work History
Field Applications Engineer/ Field Service Engineer
Prysm Inc.
San Jose
05.2015 - 08.2024
- Installed, deployed, commissioned, performed post-installation support and trained partners to use LPD digital video walls, LCD touch screen displays and mobile carts at various Fortune 500 companies both domestically and internationally: (General Electric/Citi Group/Boston Consulting Group - NYC; Visa/Salesforce/Deloitte/Walmart/Hewlett Packard - Silicon Valley; Siemens/Chicago Mercantile Exchange - Chicago; Cisco/JP Morgan/Burberry - London, UK; Audi/BMW - Munich, Germany; Infosys/Accenture - Bangalore, India, etc.)
- Provided customer support through on-site diagnostics, troubleshooting, service and repair of equipment and systems.
- Provided customer support remotely using Microsoft Teams, Bomgar and Zoom.
- Provided support for various audio-visual equipment including: video conferencing cameras (codec), Crestron processors, speakers and DM switchers.
- Assisted sales team by conducting product demonstrations at trade shows and executive training sessions, enhancing client engagement.
- Supported engineering department by performing test builds and providing feedback on product performance and design, contributing to product improvements.
- Proficient in using software, test equipment (calibration, colorimetry and alignment tools) construction and mechanical assembly tools.
Digital Service Technician II
Cintech Services
Dallas
01.2011 - 04.2015
- Converted Regal Cinemas movie theater projectors from 35mm film to digital/3D. Project upgraded 1/4th of all of America's movie houses.
- Installed, upgraded and replaced hardware/software for Sony digital projectors across North America including post installation troubleshooting and diagnostics.
- Installed surveillance cameras, cabling/wiring, speakers, and plasma screens for Qwik Wash America's locations across Texas.
Library Aide / Serials Manager Assistant
San Antonio Public Library
San Antonio
08.2001 - 09.2010
- Trained branch managers on cataloging periodicals and served as their liaison to the Serials Manager at San Antonio's Central Library.
- Catalogued new materials; integrated, arranged and processed library collection including: books, audiovisual materials and software; as well as maintaining records of items received, stored, issued and returned.
- Located library materials for patrons, performed clerical activities: answering phones, sorting mail, filing, email correspondence, record-keeping, record posting and accounting.
Education
Completed 70+ quarter credit hours -
San Antonio College/Palo Alto College
San Antonio, TX05-2001
High School Diploma -
Sidney Lanier High School
San Antonio, TX06-1998
Skills
*14 years experience in the AV/Tech Industry
*Excellent verbal and written communication
*Multilingual
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Professional
German
Elementary
Timeline
Field Applications Engineer/ Field Service Engineer
Prysm Inc.
05.2015 - 08.2024
Digital Service Technician II
Cintech Services
01.2011 - 04.2015
Library Aide / Serials Manager Assistant
San Antonio Public Library
08.2001 - 09.2010
Completed 70+ quarter credit hours -
San Antonio College/Palo Alto College
High School Diploma -
Sidney Lanier High School