Pete Pappas
Parker,CO
Summary
Dynamic and results-driven professional with extensive experience in customer service and employee supervision at Deli Kroger. Proven track record in reducing food waste and enhancing customer satisfaction through effective inventory management and team direction. Skilled in training staff and resolving issues promptly, ensuring high-quality service delivery.
Overview
16
16
years of professional experience
Work History
Asst Deli Mgr
Deli Kroger
Parker, CO
02.2021 - 03.2023
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
Asst Deli Mgr
Sprouts Farmers Market Inc, Grocery
Parker, CO
07.2016 - 02.2021
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
Manager
Fins and Noodles
Centennial, CO
07.2014 - 02.2016
- Managed and motivated employees to be productive and engaged in work.
- Executed numerous duties promptly and efficiently.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Restaurant Manager
Dadiotis Golf Enterprises
Englewood, CO
09.2007 - 10.2013
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
N/A - Graphic Design
Modesto Junior College
Modesto, CAGeneral - General Studies
Fred C Beyer High School
Modesto, CA05.1982
Skills
- Customer service
- Employee supervision
- Task delegation
- Inventory management
- Ordering supplies
- Team direction
Accomplishments
I had the opportunity to take two dale carnagegie courses, sales and human relations they were highly educational and useful especially the human relations course which I use in my daily relationship with people
Timeline
Asst Deli Mgr
Deli Kroger
02.2021 - 03.2023
Asst Deli Mgr
Sprouts Farmers Market Inc, Grocery
07.2016 - 02.2021
Manager
Fins and Noodles
07.2014 - 02.2016
Restaurant Manager
Dadiotis Golf Enterprises
09.2007 - 10.2013
N/A - Graphic Design
Modesto Junior College
General - General Studies
Fred C Beyer High School