Pete Sosa
Montebello
Summary
Dynamic professional with extensive experience in customer service roles. Known for effective multitasking and time management abilities, consistently resolving customer inquiries while supporting team collaboration to achieve high levels of satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Supervisor/Representative
Walmart Super Store
04.2007 - 08.2009
- Assisted team in resolving customer inquiries and issues efficiently.
- Learned company policies and procedures to provide accurate information to customers.
- Supported training sessions for new hires on customer service protocols.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Customer Service Representative (Returns)
Fry's Electronics
02.2000 - 10.2002
- Resolved customer inquiries and issues efficiently, enhancing overall customer satisfaction.
- Provided product information and recommendations to assist customers in making informed purchasing decisions.
- Processed transactions accurately and efficiently, ensuring compliance with company policies.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Occupational Associates Degree - Architecture
National Education Center
Phoenix, AZ12-1983
High School Diploma -
Schurr High School
Montebello, CA06-1982
Skills
- Time management
- Complex Problem-solving
- Workforce management
- Customer service
- Multitasking and organization
- Customer complaint resolution
Timeline
Customer Service Supervisor/Representative
Walmart Super Store
04.2007 - 08.2009
Customer Service Representative (Returns)
Fry's Electronics
02.2000 - 10.2002
Occupational Associates Degree - Architecture
National Education Center
High School Diploma -
Schurr High School