Peter Aguado
Global Security Operation Center Manager
Los Angeles,CA
Summary
I am a dedicated and detail-oriented security professional with hands-on experience in corporate security operations, visitor management systems, and physical access control systems. I am proficient in using platforms such as Genetec, Axis, Bosch, Envoy, and Everbridge to enhance security readiness, mitigate risks, and respond to incidents effectively.
I possess strong skills in maintaining both software and physical hardware, including surveillance cameras, access control devices, and critical infrastructure. I have a proven track record of resolving technical issues and supporting cross-functional teams. Additionally, I have experience in providing executive protection for senior leadership during high-profile events and routine operations.
Overview
11
11
years of professional experience
6
6
Certifications
Work History
GSOC Lead
Securitas Security Services
01.2023 - Current
- Manage core corporate security operations, including visitor management, access control, and incident communications
- Administer Envoy to ensure secure and efficient visitor access for employees, guests, and vendors
- Maintain and support enterprise security systems including Genetec, Axis, and Bosch, covering both software and physical hardware
- Perform hands-on work with surveillance cameras, badge readers, and access control infrastructure
- Coordinate system upgrades, troubleshoot technical issues, and ensure compliance with internal standards
- Leverage Everbridge for real-time alerting and business continuity communications during critical incidents
- Provide Executive Protection support for Riot Games executives during high-profile events, campus visits, and off-site engagements
- Collaborate cross-functionally with internal stakeholders and external vendors to optimize security readiness and operational efficiency
Post Commander
Securitas Security Services
01.2022 - 12.2023
- Supervise day-to-day operations of security officers, ensuring compliance with Riot Games’ security policies and post orders
- Coordinate incident response and serve as the primary on-site lead for emergency situations, including medical events, fire alarms, and system outages
- Monitor and enforce access control procedures for employees, vendors, and visitors, including badge verification and escort protocols
- Facilitate shift transitions through detailed pass-down reports and oversight of Daily Activity Reports (DARs)
- Train and mentor new officers on Riot-specific security protocols, systems, and post expectations
- Conduct regular patrol audits and ensure coverage of sensitive areas, IDF rooms, and restricted zones
- Act as a liaison between security personnel and Riot Games staff, fostering a collaborative and professional working relationship
- Ensure officer readiness by verifying uniforms, equipment functionality (radios, flashlights, etc.), and patrol assignments
- Lead daily briefings to communicate security updates, staffing concerns, and ongoing risks to GSOC and management
- Maintain thorough documentation of incidents, violations, and daily activities for audit and compliance purposes
Security Supervisor
Securitas Security Services
01.2019 - 12.2021
- Oversee security team operations across multiple posts to ensure consistent coverage, adherence to protocols, and professional conduct
- Respond to and manage on-site incidents, including access control issues, medical emergencies, and facility alarms, while coordinating with GSOC and emergency responders
- Conduct routine inspections and patrols of high-value and restricted areas, including IDF rooms, studios, and executive spaces
- Deliver shift briefings and maintain accurate and timely documentation, including Daily Activity Reports (DARs) and incident logs
- Train, coach, and evaluate officers to maintain high standards of performance, situational awareness, and customer service
GSOC Operator
Securitas Security Services
01.2018 - 12.2018
- Monitor global security systems and alarms using platforms such as Genetec, Everbridge, and Anvil to detect and respond to incidents in real-time
- Serve as the first point of contact for security events, including access control issues, fire alarms, and emergency escalations across Riot campuses
- Conduct live surveillance through CCTV systems, ensuring coverage of high-risk areas, sensitive spaces, and operationally critical zones
- Initiate emergency response protocols and coordinate with on-site officers, facility teams, and local authorities as needed
- Draft and distribute timely incident reports, situation updates, and advisory emails to GSOC leadership and key stakeholders
- Support Riot’s business continuity by monitoring global events (natural disasters, protests, threats) and assessing potential impacts to Riot offices and personnel
- Utilize access control software (Genetec) to investigate badge activity, support forensic reviews, and manage credentialing issues
- Track and log incidents in centralized reporting platforms to ensure audit-ready documentation and data accuracy
- Assist in the development and enforcement of global standard operating procedures (SOPs) for GSOC operations
Lobby Receptionist
Securitas Security Services
01.2017 - 12.2017
- Greet and check in employees, guests, and vendors while maintaining a professional and welcoming front desk presence
- Verify visitor credentials and enforce access control procedures using systems such as Envoy
- Coordinate with security personnel and hosts to ensure proper escorting and adherence to Riot’s visitor management policies
- Respond to inquiries and direct guests to appropriate contacts or locations within the campus
- Maintain lobby appearance and readiness, ensuring it aligns with Riot Games’ brand standards and security protocols
- Monitor and report unusual behavior or unauthorized access attempts, escalating to security when appropriate
- Assist with event check-ins and large group coordination, ensuring efficient flow and guest compliance with Riot’s safety procedures
- Uphold confidentiality and professionalism in handling sensitive information and guest interactions
- Provide clear communication and exceptional customer service to enhance the employee and visitor experience
Costco Deli
Costco
01.2015 - 07.2016
- Prepared, packaged, and labeled deli products including rotisserie chickens, sandwiches, salads, and party trays in compliance with food safety standards
- Maintained cleanliness and sanitation of workstations, equipment, and food prep areas in accordance with Costco and health department regulations
- Delivered prompt, courteous customer service by assisting members with deli product inquiries and special orders
- Monitored product quality and inventory levels, restocking as needed to ensure availability and freshness
- Operated commercial kitchen equipment such as slicers, ovens, and wrapping machines safely and efficiently
- Collaborated with team members to meet production goals during high-volume periods
- Adhered to all Costco safety and operational procedures, including proper PPE usage and temperature checks
Summer Night Lights
Los Angeles County
06.2014 - 09.2014
Education
High School Diploma -
North Hollywood Senior High
Los Angeles, United States 05.2001 -
Skills
Genetec Security Center (CCTV & Access Control)
Everbridge & Anvil Incident Communication Platforms
Envoy Visitor Management System
Microsoft Office Suite (Word, Excel, Outlook)
Google Workspace (Docs, Sheets, Gmail)
Surveillance Monitoring & Alarm Response
Radio Communication Protocols
Incident Reporting & Documentation
Badge Access & Credential Management
Emergency Response Coordination
Incident Escalation Procedures
Post Order Compliance & Enforcement
Situational Awareness
Verbal & Written Communication
Conflict De-escalation
Team Leadership & Training
Customer Service & Front Desk Support
Time Management
Professionalism & Discretion
Adaptability in High-Stress Situations
Certification
Everbridge Incident Communications Administrator Certification
Timeline
Everbridge Incident Communications Administrator Certification
06-2025
Everbridge Mass Notification Message Sender Certification
06-2025
Global Admin: Envoy
03-2025
Everbridge Incident Communications Operator Certification
11-2024
Everbridge Mass Notification Message Sender Certification
11-2024
Everbridge Visual Command Center Operator Certification
11-2024
GSOC Lead
Securitas Security Services
01.2023 - Current
Post Commander
Securitas Security Services
01.2022 - 12.2023
Security Supervisor
Securitas Security Services
01.2019 - 12.2021
GSOC Operator
Securitas Security Services
01.2018 - 12.2018
Lobby Receptionist
Securitas Security Services
01.2017 - 12.2017
Costco Deli
Costco
01.2015 - 07.2016
Summer Night Lights
Los Angeles County
06.2014 - 09.2014
High School Diploma -
North Hollywood Senior High
05.2001 -