Peter Aguado
Global Security Operation Center Manager
Los Angeles,CA
Summary
I am a dedicated and detail-oriented security professional with hands-on experience in corporate security operations, visitor management systems, and physical access control systems. I am proficient in using platforms such as Genetec, Axis, Bosch, Envoy, and Everbridge to enhance security readiness, mitigate risks, and respond to incidents effectively.
I possess strong skills in maintaining both software and physical hardware, including surveillance cameras, access control devices, and critical infrastructure. I have a proven track record of resolving technical issues and supporting cross-functional teams. Additionally, I have experience in providing executive protection for senior leadership during high-profile events and routine operations.
Overview
11
11
years of professional experience
6
6
Certifications
Work History
GSOC Lead
Securitas Security Services
01.2023 - Current
- Manage core corporate security operations, including visitor management, access control, and incident communications
- Administer Envoy to ensure secure and efficient visitor access for employees, guests, and vendors
- Maintain and support enterprise security systems including Genetec, Axis, and Bosch, covering both software and physical hardware
- Perform hands-on work with surveillance cameras, badge readers, and access control infrastructure
- Coordinate system upgrades, troubleshoot technical issues, and ensure compliance with internal standards
- Leverage Everbridge for real-time alerting and business continuity communications during critical incidents
- Provide Executive Protection support for Riot Games executives during high-profile events, campus visits, and off-site engagements
- Collaborate cross-functionally with internal stakeholders and external vendors to optimize security readiness and operational efficiency
Post Commander
Securitas Security Services
01.2022 - 12.2023
- Supervise day-to-day operations of security officers, ensuring compliance with Riot Games’ security policies and post orders
- Coordinate incident response and serve as the primary on-site lead for emergency situations, including medical events, fire alarms, and system outages
- Monitor and enforce access control procedures for employees, vendors, and visitors, including badge verification and escort protocols
- Facilitate shift transitions through detailed pass-down reports and oversight of Daily Activity Reports (DARs)
- Train and mentor new officers on Riot-specific security protocols, systems, and post expectations
- Conduct regular patrol audits and ensure coverage of sensitive areas, IDF rooms, and restricted zones
- Act as a liaison between security personnel and Riot Games staff, fostering a collaborative and professional working relationship
- Ensure officer readiness by verifying uniforms, equipment functionality (radios, flashlights, etc.), and patrol assignments
- Lead daily briefings to communicate security updates, staffing concerns, and ongoing risks to GSOC and management
- Maintain thorough documentation of incidents, violations, and daily activities for audit and compliance purposes
Security Supervisor
Securitas Security Services
01.2019 - 12.2021
- Oversee security team operations across multiple posts to ensure consistent coverage, adherence to protocols, and professional conduct
- Respond to and manage on-site incidents, including access control issues, medical emergencies, and facility alarms, while coordinating with GSOC and emergency responders
- Conduct routine inspections and patrols of high-value and restricted areas, including IDF rooms, studios, and executive spaces
- Deliver shift briefings and maintain accurate and timely documentation, including Daily Activity Reports (DARs) and incident logs
- Train, coach, and evaluate officers to maintain high standards of performance, situational awareness, and customer service
GSOC Operator
Securitas Security Services
01.2018 - 12.2018
- Monitor global security systems and alarms using platforms such as Genetec, Everbridge, and Anvil to detect and respond to incidents in real-time
- Serve as the first point of contact for security events, including access control issues, fire alarms, and emergency escalations across Riot campuses
- Conduct live surveillance through CCTV systems, ensuring coverage of high-risk areas, sensitive spaces, and operationally critical zones
- Initiate emergency response protocols and coordinate with on-site officers, facility teams, and local authorities as needed
- Draft and distribute timely incident reports, situation updates, and advisory emails to GSOC leadership and key stakeholders
- Support Riot’s business continuity by monitoring global events (natural disasters, protests, threats) and assessing potential impacts to Riot offices and personnel
- Utilize access control software (Genetec) to investigate badge activity, support forensic reviews, and manage credentialing issues
- Track and log incidents in centralized reporting platforms to ensure audit-ready documentation and data accuracy
- Assist in the development and enforcement of global standard operating procedures (SOPs) for GSOC operations
Lobby Receptionist
Securitas Security Services
01.2017 - 12.2017
- Greet and check in employees, guests, and vendors while maintaining a professional and welcoming front desk presence
- Verify visitor credentials and enforce access control procedures using systems such as Envoy
- Coordinate with security personnel and hosts to ensure proper escorting and adherence to Riot’s visitor management policies
- Respond to inquiries and direct guests to appropriate contacts or locations within the campus
- Maintain lobby appearance and readiness, ensuring it aligns with Riot Games’ brand standards and security protocols
- Monitor and report unusual behavior or unauthorized access attempts, escalating to security when appropriate
- Assist with event check-ins and large group coordination, ensuring efficient flow and guest compliance with Riot’s safety procedures
- Uphold confidentiality and professionalism in handling sensitive information and guest interactions
- Provide clear communication and exceptional customer service to enhance the employee and visitor experience
Costco Deli
Costco
01.2015 - 07.2016
- Prepared, packaged, and labeled deli products including rotisserie chickens, sandwiches, salads, and party trays in compliance with food safety standards
- Maintained cleanliness and sanitation of workstations, equipment, and food prep areas in accordance with Costco and health department regulations
- Delivered prompt, courteous customer service by assisting members with deli product inquiries and special orders
- Monitored product quality and inventory levels, restocking as needed to ensure availability and freshness
- Operated commercial kitchen equipment such as slicers, ovens, and wrapping machines safely and efficiently
- Collaborated with team members to meet production goals during high-volume periods
- Adhered to all Costco safety and operational procedures, including proper PPE usage and temperature checks
Summer Night Lights
Los Angeles County
06.2014 - 09.2014
Education
High School Diploma -
North Hollywood Senior High
Los Angeles, United States 05.2001 -
Skills
Genetec Security Center (CCTV & Access Control)
Certification
Everbridge Incident Communications Administrator Certification
Timeline
Everbridge Incident Communications Administrator Certification
06-2025
Everbridge Mass Notification Message Sender Certification
06-2025
Global Admin: Envoy
03-2025
Everbridge Incident Communications Operator Certification
11-2024
Everbridge Mass Notification Message Sender Certification
11-2024
Everbridge Visual Command Center Operator Certification
11-2024
GSOC Lead
Securitas Security Services
01.2023 - Current
Post Commander
Securitas Security Services
01.2022 - 12.2023
Security Supervisor
Securitas Security Services
01.2019 - 12.2021
GSOC Operator
Securitas Security Services
01.2018 - 12.2018
Lobby Receptionist
Securitas Security Services
01.2017 - 12.2017
Costco Deli
Costco
01.2015 - 07.2016
Summer Night Lights
Los Angeles County
06.2014 - 09.2014
High School Diploma -
North Hollywood Senior High
05.2001 -
Similar Profiles
VIVIAN SANTILLANESVIVIAN SANTILLANES
Security Site Manager at Weiser Security Services / Securitas Security Services - Coupang Global LLCSecurity Site Manager at Weiser Security Services / Securitas Security Services - Coupang Global LLC
Jamie LevinskyJamie Levinsky
Security Officer at Elite Security/Securitas Security ServicesSecurity Officer at Elite Security/Securitas Security Services
MARCELA BUSSEYMARCELA BUSSEY
Security Officer at Securitas Security Services USASecurity Officer at Securitas Security Services USA
Abdullahi ShirdonAbdullahi Shirdon
Control Room Operator at Securitas Security Services USAControl Room Operator at Securitas Security Services USA
IRIS LOPEZIRIS LOPEZ
Senior Improvement Coach at CORE DistrictsSenior Improvement Coach at CORE Districts