PETER N. AWAMBENG
Hazel Park,MI
Summary
Resourceful Artificial Intelligence Engineer certified in Microsoft Azure Artificial Intelligence paired with 2 years of vast experience evaluating existing machine learning (ML) processes, conducting statistical analysis to resolve data set problems and enhancing accuracy of software's predictive automation capabilities. Extensive knowledge of ML frameworks, libraries and data structures. Collaborative team player possessing first-rate problem-solving and collaboration capabilities.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Artificial Intelligence position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Plant IT Specialist
Lear
07.2023 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and input commands to troubleshoot areas.
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Performed server backups and changed and replaced backup tapes daily.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Configured hardware and granted system permissions to new employees.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
Sr. Service Support Advisor
Rivian Automotive Inc.
12.2021 - 06.2023
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Provided Rivian owners with answers regarding their electric vehicle given most of them are still new to EVs
- Answer questions and help resolve their worries regarding any questions they had regarding charging EV vehicles.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Investigated customer complaints to identify cause of malfunctions.
- Collaborated with cross functional teams within Rivian to provide and recommend requirements for design and improvement on RivianOS.
- Constantly collaborated with various team when there is a recall to effectively and efficiently manage the process through Scrum/Agile methodologies.
- Responded to owners request through API's and other means in place on how they could report an issue or request service to their truck.
Bilingual Tech Support Analyst
Ford Motor Company
06.2021 - 12.2021
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Monitored systems in operation and quickly troubleshot errors.
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Provided support to customers regarding their Fordpass rewards program, redeeming coupons and benefits.
- Performed invoice reconciliation for owners who had serviced performed on their Ford or Lincoln vehicles for prompt payment.
Bilingual Application Support
CDK Global LLC
01.2018 - 02.2020
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance
- Participated in on-site requirements gathering sessions and translated client requirements to determine project scope
- Demonstrated advanced knowledge of software delivery lifecycle and varied delivery methodology
- Provided 24/7 support for web| client-based applications, file and data feeds and batch processes
- Performed software application & disaster recovery testing to guarantee business readiness
- Review security events that are populated in a Security Information and Event Management (SIEM)
- Document all external and internal communications and status information into Salesforce Service
- Provided training to end users on new and updated systems and software.
- Use Salesforce to track, maintain and update trouble tickets.
Information Security Analyst
Palmer Moving & Storage
01.2014 - 01.2015
- Contributed to IT change management process to help ensure information security issues are addressed and
- Participated in annual risk-related reviews of information systems to ensure adherence to appropriate security policies and/or guidelines
- Produced reports, monitor logs and review alerts to ensure secure and compliant user account setup, access controls and security configuration for network and information systems along with completion of required checklists and documentation
- Provide support for Audit and Regulatory reviews as assigned
- Monitored use of data files and regulated access to protect secure information
- 2 -
- Developed plans to safeguard computer files against modification, destruction or disclosure
- Engineered, maintained and repaired security systems and programmable logic controls
- Monitored computer virus reports to determine when to update virus protection systems
- Ensured proper security configuration of network devices, server, workstations, printers, etc
- Responsible for testing the security of PCs, Servers, or Network systems to determine vulnerabilities
- Coordinate with Marketing on cybersecurity-related customer notifications
- Assist in software installation, upgrades, patching and training of security-related systems as needed.
Business Analyst
Rchivo Technologies
01.2013 - 01.2014
- Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality
- Worked effectively with cross-functional design teams to create software solutions that elevated client-side experience and significantly improved overall functionality and performance
- Summarized and presented solution alternatives with their associated costs and make recommendations based on the business and technical needs
- Develop, document, and execute system test plans
- Coordinated the vendorRFIandRFPprocesses
- Assisting clients in creating business case and funding proposals
- Proposed technical plans that are aligned with business objectives and technical requirements
- Producing business analysis deliverables for medium-sized, moderately complex projects
- Identifying business process bottlenecks and recommend process improvements
- Mapped process activities to identify shortfalls and identify options to rectify operational inefficiencies
- Developed and documented functional and technical requirements working with IT professionals, subject matter experts, and clients
- Collaborated with IT resource managers and service owners to establish statements of work with effort estimates and project costs.
Education
Bachelor of Science - Business Management
Marygrove College
Detroit, MI12.2017
Associate of Science - Cyber Security
Colorado State University
Aurora, CO07.2020
Certificate of Completion - Prompt Engineering For AI
Udemy
Los Angeles, CA06.2023
Certificate of Completion - Microsoft Power App Developer Fundamentals
Cousera
Los Angeles, CA06.2023
Certificate Of Completion - Artificial Intelligence
Microsoft Azure
Seattle, WA12.2023
Skills
- Microsoft Office
- Process Improvement
- Service Requests
- Cloud Services
- Technical Analysis
- Technical Support
- Operating Systems
- Python Programming
- kubernetes
- Docker
- Machine Learning
- Large Language Models
- Google Cloud
- Azure Knowledge
- OpenAI
- Chat GPT
Certification
Microsoft Certified : Azure AI Fundamentals
Certification Number
94437-4I25CA
Languages
French
Full Professional
German
Limited Working
Timeline
Plant IT Specialist
Lear
07.2023 - Current
Sr. Service Support Advisor
Rivian Automotive Inc.
12.2021 - 06.2023
Bilingual Tech Support Analyst
Ford Motor Company
06.2021 - 12.2021
Bilingual Application Support
CDK Global LLC
01.2018 - 02.2020
Information Security Analyst
Palmer Moving & Storage
01.2014 - 01.2015
Business Analyst
Rchivo Technologies
01.2013 - 01.2014
Microsoft Certified : Azure AI Fundamentals
Certification Number
94437-4I25CA
Bachelor of Science - Business Management
Marygrove College
Associate of Science - Cyber Security
Colorado State University
Certificate of Completion - Prompt Engineering For AI
Udemy
Certificate of Completion - Microsoft Power App Developer Fundamentals
Cousera
Certificate Of Completion - Artificial Intelligence
Microsoft Azure
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