PETER BOSCO
Jupiter,FL
Summary
Thirteen years of experience with the Florida Department of Children and Family services with increasing responsibilities within the agency. Positions held required excellence in customer service and compassion for vulnerable citizens, proficiency in state data base systems, working with professionals internal and external to the agency, analysis of information to make informed decisions, training employees in the field and in a classroom setting, completion of quality assurance reviews, adherence to strict assignment deadlines, and adaptation to remote work requirements.
Overview
13
13
years of professional experience
Work History
Senior Human Services Program Specialist
Department Of Children And Families
West Palm Beach, FL
07.2020 - Current
- Adhere to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible
- Monitor investigators case work through regular quality assurance reviews
- Act as primary trainer for newly hired adult protective investigators
- 100% of new hires trained successfully completed pre-service training
- Provide ongoing refresher training to over 50 existing staff members, as well as training on new policies as needed
- Provide training on adult protective services for professionals outside of agency
- Give presentations to community organizations, other groups to educate public about different resources
Adult Protective Investigator
Florida Department of Children and Families
West Palm Beach, FL
01.2012 - 07.2020
- Investigated reports of abuse, neglect and financial exploitation of vulnerable and disabled adults
- Completed over 20 investigations per month on average
- Conducted fact finding interviews
- Reviewed and interpreted medical and financial records
- Worked jointly with law enforcement and other government agencies
- Completed investigations and wrote reports within strict timeframes
- Trained and mentored new employees
- Testified in court
Economic Self Sufficiency Specialist
Florida, Children and Families
West Palm Beach, FL
01.2009 - 01.2012
- Received applications for public assistance programs
- Determined eligibility based on client’s income, expenses, other factors
- Resolved client issues and complaints
- Determined correct services and program resources for individual needs
- Handled over 30 applications per day
Education
Bachelor of Science - Finance
Florida State University
Tallahassee, FL08.2008
Bachelor of Science - Accounting
Florida State University
Tallahassee, FL08.2008
Skills
- Familiarity with large interfacing organizational systems
- Public speaking/training
- Agency Service Requirements
- Collaboration and Teamwork
- Using data management reports to review performance
- Understanding importance of compliance with time frames and deadlines
- Excellent verbal and written communication skills
- Proficient in Microsoft, Excel, and PowerPoint and remote learning technology
Timeline
Senior Human Services Program Specialist
Department Of Children And Families
07.2020 - Current
Adult Protective Investigator
Florida Department of Children and Families
01.2012 - 07.2020
Economic Self Sufficiency Specialist
Florida, Children and Families
01.2009 - 01.2012
Bachelor of Science - Finance
Florida State University
Bachelor of Science - Accounting
Florida State University
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