Adhered to strict State Board hygiene guidelines and practices.
Answer telephone professionally, assist with setting appointments, provide detailed information regarding pricing and tattoo state laws.
Work closely with clients to created custom tattoo designs based on client specifications while ensuring unique and personalized experience.
Member Service Representative Tier III
Inland Empire Health Plan- IEHP
Rancho Cucamonga, CA
08.2018 - 04.2022
Responsible for Right Fax, provide members with accurate referral information.
Communication with providers office to ensure correct CPT codes for DME, home health or specialist consults with the direction of UM nurse case manager.
Provide exceptional customer service to Medicare and Medi-Cal members in a fast paced, high volume call center.
Ensure guardianship documents and Appointment of Representatives are documented correctly under members alerts and following all HIPPA and PHI guidelines.
Meeting performance measures and making sure all open events have been worked and routed appropriately by the end of day.
Verify eligibility via AEVS, assisted in PCP change, ensuring no interruption of care.
Claims Specialist
American Honda Co
Chino, CA
02.2016 - 10.2017
Processed warranty claims and returns from customers, ensuring accuracy and timely resolution.
Maintained detailed records of warranty claims, including product information, customer details and claim status.
Collaborated with suppliers and manufacturers to obtain necessary documentation for warranty claims.