Peter Dao
Sterling Heights,MI
Summary
Ambitious Receptionist experienced in managing front desk operations and delivering exceptional customer service. Established rapport with clients through strong communication skills and a positive attitude, contributing to high levels of customer satisfaction. Focused on fostering relationships and supporting company growth.
Overview
3
3
years of professional experience
Work History
Receptionist
Nail Salon
Sterling Heights
01.2025 - 02.2026
- Greeted clients warmly upon arrival at the nail salon.
- Scheduled appointments using salon management software efficiently.
- Answered phone calls and addressed client inquiries promptly.
Barista
Tim Hortons
Sterling Heights, MI
01.2024 - 11.2025
- Prepared and served a variety of coffee beverages to customers.
- Maintained cleanliness and organization of the workspace and equipment.
- Managed cash register transactions accurately and efficiently.
Gas Station Attendant
Shell Gas Station
Sterling Heights, MI
02.2024 - 10.2024
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Operated fuel pumps and ensured safe fueling procedures for vehicles.
- Managed cash register operations and processed customer transactions accurately.
Customer Service Representative
Target
Sterling Heights, MI
04.2023 - 12.2023
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with product inquiries and provided accurate information.
- Maintained organized merchandise displays to enhance shopping experience.
Education
Sterling Heights High School
Sterling Heights, MISkills
- Salon management
- Appointment scheduling
- Customer inquiries
- Technology proficiency
- Cash handling
- Effective Communication
- Search engine optimization
- Customer service
- Communication skills
- Problem resolution
- Time management
- Merchandise display
- Attention to detail
- Team collaboration
- Friendly demeanor
- Front desk operations
- Typing speed
- Basic accounting
- File management
- Customer and client relations
- Tech-Savvy
- Scheduling
- Positive and professional
- Strategic planning
- Supply management
- Security awareness
- Phone etiquette
- Business administration
- Bookkeeping
- Project management
- Call redirection
- Client relations
- Office management
- Schedule management
- PC proficiency
- Calm demeanor
- Technical support
- Data entry
- Verbal and written communication
- Polished presentation
- Administrative support
- Certified Microsoft office specialist
- Multi-line telephone systems
- Telephone skills
- Microsoft office specialist certified
- Office administration
Languages
English
Native/ Bilingual
Vietnamese
Professional
Affiliations
- Digital Art on the side
Accomplishments
- Free Scholarship Money from High School Program
Timeline
Receptionist
Nail Salon
01.2025 - 02.2026
Gas Station Attendant
Shell Gas Station
02.2024 - 10.2024
Barista
Tim Hortons
01.2024 - 11.2025
Customer Service Representative
Target
04.2023 - 12.2023
Sterling Heights High School