Peter Dear
North Easton
Summary
Talented entrepreneur and executive with excellent employee development, customer service and analytics skills coupled with more than 25 years of experience. Skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
25
25
years of professional experience
Work History
Vice President of Client Managed Services
HSO Enterprise Solutions
08.2020 - 09.2025
- Directed cross-functional teams to align business strategies with operational goals.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success to support business growth.
- Demonstrated proficient leadership skills to motivate employees, build competent teams and retain key team members.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Created client contracts and solutions that maximized profitability and provided high value to customers and vendors.
- Managed financial and budget planning, ensuring fiscal responsibility and maximizing service line revenue and profitability.
- Implemented performance metrics to evaluate team effectiveness and drive continuous improvement.
- Developed new revenue streams by identifying growth opportunities and continually improving delivery of services.
- Spearheaded strategic initiatives enhancing client satisfaction and retention rates.
Vice President of Managed Services
AKA Enterprise Solutions
06.2016 - 08.2020
- Transitioned customers and team members after acquisition to minimize disruption to service.
- Delivered strong financial performance by executing prudent risk management and sales strategies resulting in improved service line revenue by 5% - 10% year over year.
- Led strategic planning initiatives and developed innovative support models for customers to align with customer needs and market trends.
- Responsible for managing client relationships and served as an escalation point for client and team
- Oversaw budgeting processes, ensuring accurate financial forecasting and resource allocation.
- Cultivated relationships with company and client stakeholders to drive collaboration and business growth.
- Devised and presented business plans and forecasts to owners and senior executive team.
- Founded performance- and merit-based evaluation system and variable compensation program based on assessment of staff performance.
Co-owner and Vice President of Managed Services
Green Beacon Solutions
10.2001 - 05.2016
- Established company culture and defined business mission, vision and overall strategy
- Grew start-up company from the ground up to an over $16M a year company.
- Provided strategic leadership to rapidly grow customer base and created the Managed Services practice to service existing customers.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion into Microsoft Dynamics.
- Planned and executed the successful sale of Green Beacon Solutions to AKA Enterprise Solutions.
Education
Bachelor of Science - Computer Science And Management
University of Massachusetts, Amherst
Amherst, MACombat Engineer (12B) - Demolitions And Construction
United States Army
Skills
- Entrepreneurship
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
- Strategic planning
- Business development
- Customer service
- Process improvement
- Performance metrics analysis
- CRM and ERP software
- Mergers and acquisitions
Accomplishments
- Founded a company during a difficult time in American history (9/11) and successfully built it from $0 to $16M+ before sale.
- Created a successful Managed Services practices that was adopted by companies after acquisition.
- 25-year track record of year over year revenue growth and profitability for service line.
- President's Club Recipient
Languages
Chinese (Cantonese)
Native or Bilingual
Software
Microsoft Dynamics 365 CRM and F&O
Onyx CRM Software
Timeline
Vice President of Client Managed Services
HSO Enterprise Solutions
08.2020 - 09.2025
Vice President of Managed Services
AKA Enterprise Solutions
06.2016 - 08.2020
Co-owner and Vice President of Managed Services
Green Beacon Solutions
10.2001 - 05.2016
Bachelor of Science - Computer Science And Management
University of Massachusetts, Amherst
Combat Engineer (12B) - Demolitions And Construction
United States Army