PETER DI NAPOLI
Lakewood,CO
Summary
Experienced and dedicated customer service professional with a diverse background in various industries. Proven track record of building strong relationships with clients and maintaining high levels of customer satisfaction. Skilled in optimizing processes for improved efficiency and quality. A team player with a positive and outgoing demeanor, driven by a passion for establishing rapport with customers. Results-oriented and motivated to contribute to company success. Seeking a full-time position that offers professional challenges, utilizing excellent interpersonal, time management, and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Order Fulfillment Specialist/Product Flow
Best Buy
08.2021 - Current
- Checked inventory and selected products from specific locations based upon availability.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments. All orders are found in under 15 minutes.
- Collaborated with team members to complete timely orders and avoid delays. Including gathering curbside pick up orders and delivering them to the customer.
- Built and wrapped pallets of recycled TV's, dishwashers, washers, dryers and other appliances. Prepared and positioned orders in the warehouse to safely prepare, organize, and ship goods to customers.
- Maintained tidy and organized warehouse environment to comply with cleanliness standards.
- Reviewed, completed, and reduced fulfillment errors by using RF scanners to quickly pick items to stage items in their proper locations order slips, picked products and staged merchandize to be picked up by customers.
Cashier
The Doughnut Club
07.2020 - 06.2021
- Greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Manager
Jamba Juice
10.2019 - 03.2020
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Customer Service Manager/Cashier/Manager On Duty
Alfalfas Market
05.2016 - 01.2019
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Professional Photographer
Peter DiNapoli Photography
01.2013 - Current
- Provided excellent customer service and account regulation, strengthening client relations and boosting revenue.
- Digitally edited photos to enhance appearance.
- Photographed high-quality images for various print and digital projects.
- Leveraged camera gear and equipment to express creative vision.
- Planned and prepared for on-location and studio shoots.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Edited, toned, captioned, and uploaded photographs for publication.
- Offered image proofs to help clients choose best photos from shoot.
Liquor Store Clerk
Boulder Wine and Spirits
10.2010 - 11.2015
- Assisted customers in their selection of microbrew beers, wine, and spirits
- Conducted and assisted in demonstrations of the microbrews and fine wines
- Stocked shelves and kept inventory of the wine and spirits
Cashier/Vitamin departement
Earth Origins Market
06.2010 - 08.2013
- Tracking inventory of the nutritional supplements and stocking the shelves
- Ordering of supplements
- Running customer education programs that were offered at the store
- Answering questions with regard to supplements and how the supplements could better a client’s life.
Education
Bachelor of Arts - Photography
Antonelli Institute
Philadelphia, PA01.2013
High school - undefined
Easton High School
2008
Skills
- Prepare Orders
- Teamwork Skills
- Motivated Team Player
- Heavy Lifting
- Labeling and Boxing
- Organization and Categorization
- Order Picking and Processing
- Storage Area Housekeeping
- RF Scanning Devices
- Shipping Oversight
- Loading and Unloading
- Warehouse Coordination and Support
Websites
Additional Information
- #readytowork , Authorized to work in the US for any employer
Timeline
Order Fulfillment Specialist/Product Flow
Best Buy
08.2021 - Current
Cashier
The Doughnut Club
07.2020 - 06.2021
Manager
Jamba Juice
10.2019 - 03.2020
Customer Service Manager/Cashier/Manager On Duty
Alfalfas Market
05.2016 - 01.2019
Professional Photographer
Peter DiNapoli Photography
01.2013 - Current
Liquor Store Clerk
Boulder Wine and Spirits
10.2010 - 11.2015
Cashier/Vitamin departement
Earth Origins Market
06.2010 - 08.2013
Bachelor of Arts - Photography
Antonelli Institute
High school - undefined
Easton High School
Similar Profiles
Alana BenitezAlana Benitez
Phone Technician at Best BuyPhone Technician at Best Buy
Angel GarneloAngel Garnelo
Product Flow Specialist at Best BuyProduct Flow Specialist at Best Buy
Danielle BegayDanielle Begay
Customer Experience Specialist at Best BuyCustomer Experience Specialist at Best Buy
Tymir ForrestTymir Forrest
Retail Worker at Best BuyRetail Worker at Best Buy
Annie StadigAnnie Stadig
Program Administrator at Jefferson County Human ServicesProgram Administrator at Jefferson County Human Services