Peter Duda
Beachwood,NJ
Summary
Detail-oriented service technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
14
14
years of professional experience
Work History
Sharp / Canon Network & Service Technician
United Business Systems
10.2009 - 08.2023
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Evaluated systems according to predetermined checklist and noted issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
- Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
- Installed, configured and upgraded computer systems and peripherals to perform better and minimize security threats.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Education
Certificate - Sharp Copier Repair And Networking
Sharp Electronic School
Mahwah, NJCertificate - Canon Copier Repair / Networking
Canon Copier School
Cranbury, NJCertificate - Uniflow Training School
Canon Uniflow School
Cranbury, NJDiploma - Computer Installation And Repair Technology
Harrison Career Institute - Allentown
Wilkes-Barre, PASkills
- Troubleshooting abilities for Sharp and Canon MFP
- Install/Network print drivers and network scanning
- Troubleshoot Uniflow systems
- Attention to detailourteous
- Attention to Detail
Accomplishments
- Service Technician of the Year in 2017
- Service Technician of the Year in 2019
- Eagle Scout recipient 1995
Timeline
Sharp / Canon Network & Service Technician
United Business Systems
10.2009 - 08.2023
Certificate - Sharp Copier Repair And Networking
Sharp Electronic School
Certificate - Canon Copier Repair / Networking
Canon Copier School
Certificate - Uniflow Training School
Canon Uniflow School
Diploma - Computer Installation And Repair Technology
Harrison Career Institute - Allentown
Similar Profiles
JOHN SYLVESTER DAZAJOHN SYLVESTER DAZA
Office Coordinator at United Business Systems CompanyOffice Coordinator at United Business Systems Company
John Coleman HayesJohn Coleman Hayes
Account Representative at Triangle Business SystemsAccount Representative at Triangle Business Systems
Jared KleinJared Klein
Commercial Business Analyst at Heartland Business Systems, Inc.Commercial Business Analyst at Heartland Business Systems, Inc.
Karen KnollKaren Knoll
Pre-K Teacher at St. Peter Cathedral SchoolPre-K Teacher at St. Peter Cathedral School
Brandon RhodesBrandon Rhodes
Correctional Police Officer at Ocean County Department of CorrectionsCorrectional Police Officer at Ocean County Department of Corrections