Peter Duff
The Home Depot Store
Birdsboro,PA
31
years of professional experience
Accomplished Assist Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Work History
Assistant Store Manager of Operations
14 Years 4 Months- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations, and excellent customer service
- Managed workload and task demand between corporate guidelines and staff abilities.
- Implemented shrink mitigation policies to minimize potential stock loss and shrink.
- Communicated issues and challenges to Store Manager as well as District and Regional leadership, providing possible solutions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff of 175, enabling them to improve skills, achieve daily objectives and attain advancement through development.
- Applied performance data such as operational sustainability scores of 89 out of 89 to evaluate and improve operations, target current business conditions and forecast needs. Finally taking the team to a top 20 performance on a consistent basis out of 89 stores.
- Analyzed and interpreted store trends to facilitate planning.
Department Supervisor
4 Years 8 Months- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Managed team of 6 (D28) and 60 (Key Carrier)employees, delegated tasks and held each employee accountable for completing assignments.
Building Maintenance Engineer
14 Years- Managed building systems and ensured proper maintenance and service contracts
- Emergency repair if needed
- Performed general building upkeep, painting, and normal machine maintenance.
- Liaison to Class A commercial building tenants
- Planning team - for long and short term repairs, improvements, and new business preparations and follow through.
Education
MBA - Human Resources Management
Bachelor of Science - Business Administration
- magna cum laude graduate
- Relevant Coursework: Professional Retail Management
Associate of Arts - Teaching And Mathematics
- Graduated Summa Cum Laude
Skills
Staff Management
Profit and Loss Management
Strategic Planning/Time Management
Conflict Resolution
Profit and Loss Analysis/Management
Goals and Performance
Shrink Minimization
Hiring and Training
Accomplishments
- Editor of College Journal
- Invited to speak at large school engagements to raise funds for scholarships
- Instructed District development classes
- Involved with cross store training of new DHs and ASMs in routine and operational processes
- Mathematics Professors assistant for one year
- 3 time Platinum Home Award
- Northern Divisional Award/Apron
- Completed Advanced ASM/EDP/Obtained RAMP
Timeline
Assistant Store Manager of Operations
The Home Depot Store
05.2012 - CurrentRead More
Department Supervisor
The Home Depot
05.2012 - 01.2017Read More
Building Maintenance Engineer
Grubb And Ellis
01.1996 - 01.2010Read More
Reading Area Community College
Associate of Arts from Teaching And Mathematics
Read More
Bellevue University
Bachelor of Science from Business Administration
Read More
Bellevue University
MBA from Human Resources Management
Read More