Proactive Server produces high-quality customer service work by applying determination and attention to detail. Performance-oriented and enterprising leader with organized nature and analytical problem-solving approach.
Overview
7
7
years of post-secondary education
4
4
years of professional experience
Work History
Shift Manager
Rosatoro
Astoria, NY
10.2020 - 12.2020
Produced regular sales reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Server
Rosatoro
Astoria, NY
06.2020 - 12.2020
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Sales Floor Supervisor
Vans
Manhattan, NY
11.2019 - 08.2020
Taught salespeople to close deals and improve sales performance to increase revenue for company.
Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
Server
Beija-Flor
Long Island City, NY
04.2019 - 03.2020
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Sales Associate
Vans
Manhattan, NY
09.2018 - 11.2019
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.