Summary
Overview
Work History
Education
Skills
Timeline
Generic

Peter Fay

Colfax,NC

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

NC Authorized Educational Representative

Applied Software
04.2001 - 11.2008
  • Maximized new business opportunities with school systems and other educational institutions.
  • Provided academic intervention support for struggling students through targeted tutoring sessions tailored specifically toward areas needing improvement.
  • Fostered a positive learning environment by establishing strong relationships with students, parents, and staff members.
  • Leveraged proven sales methods to increase revenue and surpass sales objectives.
  • Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
  • Researched potential clients and markets to prepare for appointments.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Reconciled billing discrepancies with regulatory agencies and finance department.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.

ECPI Computer Director

ECPI College Of Technology
04.1999 - 04.2001

Oversaw and directed the day to day operations for a student population of 250 and staff of 60.

Developed curricula and programs to facilitate the student educational development leading to graduation.

Coordinated Admissions, student payments, student financial aid, covering tuition.

Recorded attendance records and grades for students leading to successful educational progress.

Conducted yearly graduation ceremonies.

Education

Master of Science - Mechanical Engineering

North Carolina A & T State University
Greensboro, NC

Skills

  • Project management experience
  • Service accounts
  • Customer Service
  • Sales Presentations

Timeline

NC Authorized Educational Representative

Applied Software
04.2001 - 11.2008

ECPI Computer Director

ECPI College Of Technology
04.1999 - 04.2001

Master of Science - Mechanical Engineering

North Carolina A & T State University
Peter Fay