Peter Ferrall
Woodland
Summary
Dedicated professional with a strong background in customer service and sales, committed to enhancing client experiences through effective communication and problem-solving. Proven ability to maintain food safety standards and manage inventory, ensuring high-quality service in a fast-paced environment.
Overview
16
16
years of professional experience
Work History
Deli Service Clerk
Nugget Market Inc.
Woodland
01.2022 - 07.2024
- Prepared and sliced meats, cheeses, and deli items for appealing display to attract customers.
- Assisted customers with deli product selections and special requests.
- Provided exceptional customer service to enhance shopping experience.
- Maintained food safety standards during food handling and storage.
- Operated deli equipment, including slicers and scales, with care.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Documented and entered special orders for event catering and party trays, ensuring timely fulfillment and customer satisfaction.
Front Desk Manager
Family Psychiatric Associations (FPA)
Prince William
05.2017 - 05.2021
- Supervised office functions of multi-provider mental health practice, overseeing operations across two offices in different counties.
- First point of contact for all patients as well as registration of all new patients.
- Scheduled all appointments and billed all charges for five providers and 300 patients weekly.
- Maintained patient accounts by updating records, collecting outstanding balances, and managing ongoing charges, ensuring accurate processing of prescriptions through PMP.
- Ensured staff and provider compliance with HIPAA and COVID-19 protocols.
- Monitored all EOBs and insurance claims, ensuring correct patient and insurance payments.
- Oversight for all patient charts, including preparation for provider use and completion of post-appointment notes for patient files.
Production Controller
WGSN
London
09.2011 - 03.2017
- Production Controller Fall and Spring Catwalk Seasons, and Freelance Men’s Intimate Apparel.
- Built and processed catwalk trend reports in real time on company website, providing immediate access to trends for stakeholders.
- Organized and built catwalk trend reports for S/S 2013 season, ensuring timely delivery for design teams.
- Meeting deadlines for all catwalk seasonal reports during and post catwalks season.
- Collaborated with teams to complete reports and resolve backlogs from trade shows, enhancing workflow efficiency.
- Member of production team that processed and built catwalk trend reports and built website pages.
- Uploading and processing catwalk images using Adobe CQ5.
- Collating images, resizing, uploading to the server, and building report pages on the website.
- Worked updating Men's Intimates commercial product reports on WGSN website.
- Indexing (including cropping, color tagging and key wording) images for website searches.
- Building, crediting, tagging, and entering images and reports on the company server.
- Editing images in Photoshop.
- Reviewing blogs for additional imagery and trend ideas.
- Compiling research and imagery into trends for the reports.
- Writing the reports explaining the trends and our advice for designers.
- Collating City by City listings, additions, and business mapping.
Weekend Reservationist
All Star Lanes
London
06.2011 - 01.2012
- Sole reservationist for the company on weekends, took clients' bookings for the restaurant, bowling lanes, and bar, and assisted clients with all queries related to their visits.
- Managed phone lines on weekends, efficiently handling all bookings.
- Confirmed client bookings for the upcoming week to ensure accuracy.
- Entered and organized bookings in the system to ensure accurate records.
- Updating and maintaining the contact details database.
- Explained company policies to clients, ensuring clarity and understanding.
Internship – Intimates & Swimwear
WGSN
London
01.2011 - 08.2011
- Assisted Intimates and Swimwear team in researching and analyzing global catwalk shows, developing inspiration reports that reflect current trends.
- Conducted image research and collected visuals for mood boards, identifying and curating potential trends.
- Extensive knowledge of mood boards and appropriate layouts for trend reports.
- Taught how to identify and analyze trends including appropriately and creatively naming them.
- Analyzing key elements of trends to summarize/explain on the report for the clients.
- Trained extensively on company systems – primarily Adobe CQ5 to build trend reports for the web page.
- Contacted designers to source imagery and product information, enhancing report content for the website.
Work Experience – Back of House Dresser
Vauxhall Fashion Scout
London
09.2008 - 09.2008
- Assisted Stylist Alexis Knox with full fittings for 20 models on the Emma Bell catwalk show.
- Dressing models for the catwalk.
- Assisted designers, stylists, and back-of-house to ensure seamless catwalk presentation.
- Transported clothes from wardrobe to dressing area to facilitate efficient dressing process.
- Key holder for the dressing rooms, responsible for monitoring and looking after the garments.
- Registered models, stylists, and staff entering back-of-house to maintain organized access.
- Ensuring back-of-house area is clear of obstructions and clean at all times.
Education
BFA with honors - Fashion Marketing
American InterContinental University
London07-2011
Skills
- Food preparation
- Cutting techniques
- Food safety
- Food safety standards
- Sanitation practices
- Cleanliness and sanitation
- Equipment operation
- Inventory management
- Cash handling
- Customer relationship management
- Visual merchandising
- Product merchandising
- Problem solving
- Attention to detail
- Time management
- Effective communication
Languages
English
Professional
Spanish
Elementary
Timeline
Deli Service Clerk
Nugget Market Inc.
01.2022 - 07.2024
Front Desk Manager
Family Psychiatric Associations (FPA)
05.2017 - 05.2021
Production Controller
WGSN
09.2011 - 03.2017
Weekend Reservationist
All Star Lanes
06.2011 - 01.2012
Internship – Intimates & Swimwear
WGSN
01.2011 - 08.2011
Work Experience – Back of House Dresser
Vauxhall Fashion Scout
09.2008 - 09.2008
BFA with honors - Fashion Marketing
American InterContinental University