Peter Gagne
Alpharetta,Ga
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
26
26
years of professional experience
Work History
General Manager
Taco Mac
04.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant General Manager
Taco Mac
06.2023 - 04.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
GENERAL MANAGER
SUMMITS WAYSIDE TAVERN Cumming
03.1999 - 05.2023
- Generated sales growth of 35% over a five-year span in an industry with a failure rate of 80% within the first five years
- Spearheaded customer service/hospitality that has averaged 4.2 stars customer approval with over 1500 reviews with a focus on guest retention
- Cultivated a corporate culture of employee retention that included 90% retention post pandemic in the face of historic staffing difficulties
- Established numerous systems and processes that streamlined and maximized restaurant efficiencies
- Managed multiple opportunities during a constantly shifting business climate during Pandemic demonstrating an ability to be nimble while 40% of restaurants went out of business
- Proficient at clear, concise, and consistent communication with a diverse group including vendors, guests, kitchen staff, FOH staff and management team
- Coordinated all interviewing, hiring, and training for all current employees, including management team
- Developed and mentored existing management team that has an average of 10 years of experience
Education
Bachelor of Science - Finance
Bentley University
Waltham, MA05.1987
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
Timeline
General Manager
Taco Mac
04.2024 - Current
Assistant General Manager
Taco Mac
06.2023 - 04.2024
GENERAL MANAGER
SUMMITS WAYSIDE TAVERN Cumming
03.1999 - 05.2023
Bachelor of Science - Finance
Bentley University
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