Peter Germeroth
San Antonio,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Collections Agent
Jefferson Capital Systems
12.2024 - 11.2025
- Managed inbound and outbound calls to facilitate debt recovery.
- Utilized negotiation techniques to resolve account discrepancies effectively.
- Documented interactions in CRM system for accurate record-keeping.
- Developed rapport with clients to enhance payment resolution rates.
- Analyzed account statuses to prioritize collection efforts efficiently.
- Collaborated with team members to share best practices and strategies.
- Adapted quickly to new systems and procedures for improved efficiency.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Auditor
Conns Home Plus
01.2020 - 12.2024
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Planned and executed follow-up audits at appropriate intervals.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
- Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
- Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
- Interviewed auditees to gather data needed to conduct audits.
Collections Agent
Conns Home Plus
08.2014 - 01.2020
- Analyzed account statuses to prioritize collection efforts efficiently.
- Collaborated with team members to share best practices and strategies.
- Provided support during escalations, ensuring customer satisfaction remained high.
- Adapted quickly to new systems and procedures for improved efficiency.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Education
Bachelor of Arts - History
SUNY Stony Brook
Stony Brook, NY05-1988
Skills
- Payment arrangement
- Collections processing
- Debt negotiation
- Account management
- Credit adjustments
- Delinquent account management
- Repayment plan structuring
- Account auditing
- Fair debt practices
- Goal orientation
- Collections regulatory guidelines
- Call center experience
- Issue investigation
- Database maintenance
Timeline
Collections Agent
Jefferson Capital Systems
12.2024 - 11.2025
Auditor
Conns Home Plus
01.2020 - 12.2024
Collections Agent
Conns Home Plus
08.2014 - 01.2020
Bachelor of Arts - History
SUNY Stony Brook
Military
United States Navy- September 1981- September 1985
USS Skipjack (SSN 585)
Submarine Qualified
Torpedomens Mate